Offer summary

Qualifications:

Fluency in Italian and strong English communication skills, both written and spoken., Previous experience in customer service, preferably in online retail or e-commerce., Strong problem-solving skills and excellent communication abilities., Attention to detail and organizational skills for maintaining accurate records..

Key responsibilities:

Provide outstanding customer support in Italian for inquiries about products and orders.

Resolve customer complaints and issues to ensure a positive experience.

Maintain accurate records of customer interactions within the CRM system.

Collaborate with team members to enhance the shopping experience and address complex queries.

Job description

Patrique Mercier Recruitment PT is pleased to present an exciting opportunity for an Italian Speaking Customer Service Representative to join the Online Retail Department. In this pivotal role, you will serve as the first point of contact for Italian-speaking customers, providing them with exceptional assistance regarding their online shopping experiences. You will play a critical role in ensuring customer satisfaction by efficiently addressing inquiries, resolving issues, and delivering a high-quality service that reflects the values of our esteemed online retail partners. If you are passionate about customer service and have a flair for retail, we invite you to apply today!

Key Responsibilities

Provide outstanding customer support in Italian, addressing inquiries about products, orders, and general assistance related to online shopping.
Resolve customer complaints and issues proficiently, ensuring a positive experience for all clients.
Maintain thorough and accurate records of customer interactions and resolutions within the CRM system.
Collaborate with team members and other departments to ensure a smooth shopping experience and effective resolution of complex queries.
Stay informed about product offerings, company promotions, and policies to offer precise information to customers.
Proactively engage with customers through various communication channels, ensuring their needs are met.
Participate in training and professional development activities to enhance product knowledge and customer service skills.

Requirements

Fluency in Italian and strong English communication skills, both written and spoken, are essential.
Previous experience in customer service, especially in online retail or e-commerce, is preferred.
Strong problem-solving skills with a focus on providing effective solutions to customer queries.
Excellent communication and interpersonal skills to connect with customers professionally and empathetically.
Able to manage multiple inquiries efficiently in a fast-paced remote work environment.
Attention to detail and strong organizational skills for maintaining accurate customer records.
A genuine passion for retail and helping customers achieve a fulfilling shopping experience.

Benefits