We are looking for a passionate, results-driven and data-oriented Customer Success Manager to join the team of a fast-growing global tech company. This role is key to managing relationships with high-value strategic accounts, collaborating with internal teams (product, marketing, support, and sales), and ensuring customers derive maximum value from the platform.
The role:
As a Customer Success Manager, you’ll coordinate the post-sales customer lifecycle, drive product adoption, build strong executive relationships, and support customers in defining and executing their success roadmap. This is an ideal opportunity for someone with experience in consulting or customer success who enjoys working with data, technology, and cross-functional teams.
What You’ll Do:
● Serve as the primary business contact for a select portfolio of enterprise customers.
● Deeply understand your clients’ business needs and develop long-term strategic goals.
● Build and execute roadmaps aligned with customers’ objectives and product value realization.
● Drive adoption, satisfaction, retention, and account growth.
● Work closely with internal teams including product, marketing, support, and sales to ensure a seamless customer experience.
● Act as a trusted advisor to senior leaders in Marketing, Product, Finance, and Business Intelligence.
● Identify risks and opportunities across your portfolio, prioritize actions, and lead resolution plans.
● Facilitate executive presentations, workshops, and strategic planning sessions.
● Stay up to date on industry trends in data, analytics, and digital marketing.
● Contribute to a positive, collaborative, and high-performing team culture.
What You’ll Need:
● 5+ years of experience in Customer Success, Consulting, or managing complex client relationships.
● Experience working with complex technologies and multiple stakeholders across large organizations.
● Strong executive presence, communication, and leadership skills.
● Data-driven mindset: ability to analyze metrics and translate insights into business impact.
● Background in SaaS, marketing technology, or analytics platforms is a plus.
● Proven ability to lead strategic meetings and influence decision-making at a senior level.
● Collaborative, customer-focused profile with a long-term vision.
Great, just keep talking to your recruiter.
