Dutch Speaking Customer Service for Online Learning & EdTech Department

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Dutch Speaking Customer Service Representative within the Online Learning and EdTech Department. As part of a forward-thinking company that specializes in educational technology, you will play a critical role in assisting Dutch-speaking clients with their inquiries about online learning platforms and services. This position is ideal for individuals who are enthusiastic about education and technology, and who are committed to providing exceptional customer support in a rapidly evolving industry. If you are ready to make a positive impact on users' learning experiences, we would love to have you on our team!

Key Responsibilities

• Provide top-notch customer support in Dutch, addressing inquiries related to online learning tools, courses, and platforms.
• Assist users with technical issues, account management, and navigation of the e-learning systems.
• Document all customer interactions accurately, providing valuable insights for service improvement initiatives.
• Collaborate with internal teams to resolve complex issues and ensure customer satisfaction.
• Stay updated on product offerings, educational resources, and platform features to provide informed assistance.
• Engage proactively with customers, offering guidance and support to enhance their online learning experience.
• Participate in ongoing training and development programs to strengthen your expertise in EdTech and customer service.

Requirements

• Fluency in Dutch with strong English communication skills, both written and spoken.
• Previous experience in customer service, preferably in the EdTech or online learning sector, is highly desirable.
• Excellent problem-solving and conflict-resolution skills with a focus on customer satisfaction.
• Strong interpersonal and communication abilities to engage effectively with clients.
• Able to manage multiple inquiries and tasks efficiently in a remote work setting.
• Detail-oriented with strong organizational skills for maintaining accurate records of customer interactions.
• A passion for education and technology, with a willingness to share knowledge and support others in their learning journeys.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors