Customer Service Admin VA

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Degree qualified with a minimum of 2 years of experience in a related field., Exceptional customer service skills and excellent communication abilities, both verbal and written., Strong task and time management skills with great attention to detail., Proficient in Microsoft Office, CRM software, and data entry..

Key responsibilities:

  • Serve as the central point of contact for communications to the Managing Partner.
  • Manage CRM, data entry, sales pipeline, and multiple calendars and meetings.
  • Prepare proposals, documents, and various legal and compliance documents using client templates.
  • Perform general administrative duties, including basic bookkeeping and updating client files.

24x7 Direct logo
24x7 Direct SME http://www.24x7direct.com.au/
51 - 200 Employees
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Job description

This is a remote position.

An amazing opportunity to work with a dynamic Australian Company as an experienced, vibrant, and highly motivated Admin Virtual Assistant.

Reporting to the Director and working with direction from the team, you will be a self-starting, highly organised, and experienced Virtual Assistant.

Candidates must possess exceptional customer service skills, a keen eye for detail, and efficiency in data entry. Additionally, understanding the significance of quality assurance in your role is essential.

Administration & Support

You will be responsible for the following:
  • Serve as the central point of contact for communications to the Managing Partner
  • CRM management, data entry, sales pipeline management
  • Manage multiple calendars, emails, calls, and meetings
  • Client concierge and telephone point of service
  • Collection of databases on the website
  • Updating File notes
  • Proposal and Document preparation from templates
  • Process and prepare financial and business forms
  • Encode and update matter details in the client’s file management system
  • Draft various legal and compliance documents using client templates
  • Draft various emails and letters using client templates
  • Update terms and conditions of contracts
  • Other General administrative duties
  • Basic bookkeeping
  • Adhoc


Requirements
  • Degree qualified (+)
  • Minimum of 2 years of experience
  • Excellent communication skills, both verbal and written
  • ⁠Strong task and time management skills
  • Excellent customer service skills
  • Great attention to detail
  • Proactive, results-driven, and efficient
  • Highly organised and process-oriented
  • Experience in data entry, document creation, and general admin within a related industry (+)
  • Experience in using various software, including:
    • Microsoft Office (Word, Excel, and PowerPoint)
    • Zoom, CRM
Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)
• Use of time tracking software during work hours
• Active participation in team and client calls with your camera ON
• Consistent availability and responsiveness throughout your shift
• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits
1. Monthly Salary: Php 35,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation      
  •       10 days annual leave credits
  •       5 days of sick leave
5. HMO offered after 6-months probation
6. 13th Month Pay after 30 days
7. Laptop provided after 30 days
8. Permanent work-from-home role. You will have to use your own internet.
9. Annual Salary Review
10. Shift Times: 5:00 AM to 2:00 PM Philippine time, Monday to Friday


Salary:

PHP 35,000

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Quality Assurance
  • Time Management
  • Detail Oriented
  • Microsoft Office
  • Success Driven
  • Communication
  • Proactivity
  • Organizational Skills
  • Reliability

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