High School Diploma or GED with 2-3 years of relevant experience., Excellent communication skills, both written and oral., Proficient in MS Office Suite and professional telephone etiquette., Ability to maintain confidentiality and handle sensitive information..
Key responsibilities:
Coordinate with the Care Team Lead and Care Team Member Services Manager to support member enrollment.
Provide client support and assist with patient enrollment in programs.
Maintain and track patient database for follow-up and reporting purposes.
Review claims and manage notifications of new patient prior authorizations.
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Brown & Brown Insurance delivers risk management solutions to help protect and preserve what our customers value most. Our three business segments—Retail, Programs and Wholesale Brokerage—offer a wide range of insurance solutions to businesses and individuals.
We are one of the insurance industry’s most powerful and influential leaders, with a strong, deeply rooted cultural foundation built on integrity, innovation, superior capabilities and discipline. The Power of WE ignites our performance, and while diverse and varied in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.
Brown & Brown is proud to be certified as a Great Place to Work®, and we are always actively looking for talented teammates who embrace our culture to join our winning team.
Find us on the NYSE as BRO.
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
The Care Coordinator I will coordinate the with the Care Team Lead and Care Team Member Services Manager to ensure the team has the resources required to satisfy member enrollment and maintenance in the IPC Copay Assistance Program.
Essential Duties And Functions
Provide client support where needed
Coordinate member implementation calls with Care Team Lead
Provide adhoc claims review as required
Identify utilizing patients, review history, determine next coverage date
Assist patient with enrollment in the manufacturer’s program
Maintain patient database for follow-up, tracking and reporting
Receive notification of new patient’s prior authorization/or review daily rejected and paid claims
This position will include job duties that require risk designations for access to Electronic Protected Health Information (PHI) in the course of their job responsibilities
Other duties may be assigned
Competencies
Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward
Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. Creates an environment where teammates feel connected and energized.
Written and Oral communication—Communicate a concise message that resonates every time. The individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
Problem solving—Create innovative ways for our customers and our company to be successful. The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected vents.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required
Minimum education required High School Diploma and/or GED with 2 to 3 years’ experience directly related to the duties listed
Excellent communication skills
Proficient with MS Office Suite
Professional telephone demeanor
Ability to maintain a high level of confidentiality
Preferred
Certified Pharmacy Technician (CPhT.)
Pay Range
18.00 - 20.00 Hourly
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Required profile
Experience
Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.