Technical Customer Success Manager (UK)

Description

Cynerio was founded to safeguard medical environments against constantly evolving threats. From real-time detection of malicious network activity to strategic micro segmentation guidance, Cynerio delivers a robust suite of proactive and reactive protections that elevate the security of healthcare facilities and ensure the safety of the patients they serve.

We are searching for a Technical Customer Success Manager to join our team and ensure our customers achieve their desired outcomes through the effective use of our products. In this role, you will be the primary point of contact for the UK customers, combining technical expertise with a customer-focused approach to deliver value, driving satisfaction, retention, and growth.

You will work closely with the account management team and second line support to build strong relationships and help solve any technical problems for our customers.

Key Responsibilities:

• Customer Onboarding: Lead the technical onboarding process for new customers, including solution deployment, configuration, and integration.
• Technical Support: Provide prompt and effective first-line technical support to customers, troubleshooting issues, answering questions, and escalating complex problems as needed.
• Training and Education: Deliver technical training and educational sessions to customers, empowering them to effectively manage and utilize our solutions.
• Product Expertise: Maintain a deep understanding of our cybersecurity products and services, staying up to date on new features and releases.
• Relationship Management: Collaborate with your AM, working as the task master when managing technical initiatives that align to the Customer Success Program Plan.
• Problem Solving: At ease working to understand the “why” behind customer asks, demonstrating commitment to strategic solutioning not just quick fix.
• Start Up Savvy: Comfortable moving quickly, while operating in uncharted territories and wearing a lot of different hats that extend beyond your core responsibilities.
• Documentation: Maintain accurate and up-to-date records of customer interactions, technical configurations, and support cases.

Requirements:

• Experienced: 5+ years in technical customer success or related roles, with prior experience at a cybersecurity company.
• Customer-Focused: Empathetic and proactive in understanding and addressing customer needs.
• Strong Communicator: Clear, adaptable communication across technical and non-technical audiences.
• Problem Solver: Skilled in analyzing issues and delivering effective solutions.
• Product Expert: Deep product knowledge to guide and support customers.
• Technical Know-How: Solid grasp of networks and infrastructure controls (e.g., firewalls, NAC).

Why Join Us?

• In this role you will be part of a customer-centric team that directly impacts our business. You will collaborate with a talented group of professionals dedicated to delivering exceptional results.
• We offer a total compensation package which consists of competitive pay, options, as well as, benefit programs which include health, pension contributions, communication reimbursement and more.