CRM Project Manager

Company Description

Our mission, your future

As a global community of trusted advisors, we create cutting-edge technological solutions to overcome today’s challenges and anticipate tomorrow’s needs. It all starts with the collaboration of a diverse team of passionate intrapreneurs, each driven to make a difference. Together, we challenge the status quo and push each other to new heights.

Ready to make a significant impact on mission-critical projects and shape the future through digital transformation and strategic consulting? Take your ambitions to the next level and discover your next exciting challenge with us!

Your role, your impact

As a CRM Project Manager, you will serve as a key leader for our implementations. You will work with clients to determine implementation needs and objectives. You will be responsible for the budget, scope, and risk management, along with client communications and compliance on client deliverables. You will simultaneously manage multiple implementations and initiatives, and leverage knowledge and experience from each engagement, ensuring that work is aligned with client objectives and that it meets or exceeds client expectations.

Your day-to-day

• Establish strong client relationships at all levels within client organizations;
• Monitor engagement performance and present the implementation success, challenges and results in a consultative manner;
• Prepare plans and quotes, and outline a specific scope of work to the client with input from your internal team;
• Provide ongoing management and guidance to your assigned client team;
• Quickly identify key implementation risks or challenges, and work closely with your internal team and the client to address them;
• Ensure your client team manages the project to prescribed timelines, meets deliverable deadlines and is recognized for providing high quality work and compelling results;
• Manage the overall profitability of your client implementations, including labour hours and expenses per the approved budget;
• Continuously seek ways to improve our efficiency and effectiveness internally as well as with our clients.
  
  

Keys to your success

• Bachelor’s degree;
• Minimum 5 years of experience with progressive responsibilities;
• Experience with Microsoft Dynamics CRM modules;
• Exceptionally strong interpersonal, communication and presentation skills;
• Strong and effective decision-making and project management skills;
• Demonstrated ability to organize and prioritize, while working with a sense of urgency against weekly and monthly deadlines;
• Ability to identify opportunities for future implementations, gather client requirements and effectively communicate them to your internal client team;
• Ability to manage multiple assigned projects;
• Ability to plan and carry out responsibilities with minimal direction;
• Effective leader and team player.
  
  

Language Skills

• French: Proficient
• English: Proficient
  
  

Our authenticity is our strength

The diversity of our backgrounds, experiences, thoughts and insights is our competitive advantage. We foster a collaborative environment rooted in our core values of respect, well-being, passion, trust, integrity and creativity. For us, diversity, equity and inclusion aren’t just buzzwords; they’re essential drivers of innovation and excellence, and powerful catalysts for inspiration and evolutionary ideas. The empowerment of our people is fundamental to being the trusted advisor to our clients. Join us in embracing our authenticity and in leveraging our unique perspectives to collectively build the future we all envision.

An inclusive path to success

Fostering an environment where you can thrive starts with ensuring an accessible recruitment process. If you require any accommodations, we welcome you to contact us. For more information, please visit our accessibility page at https://www.alithya.com/en/accessibility .