Offer summary

Qualifications:

A degree in telecommunications, electronics, or broadcasting is required., Strong understanding of video technology and broadcasting systems is essential., Experience in troubleshooting and repairing television and video equipment is necessary., Excellent verbal and written communication skills are a must..

Key responsabilities:

Actively listen to customers to understand their technical issues.

Provide daily technical support for IT and cable services.

Document and track customer issues using a ticketing system.

Follow up with customers to ensure complete resolution of their issues.

CallTek is a leading white label Enterprise Service provider delivering 24/7 engineering, software development and customer support to technology companies world wide currently servicing more 20,000 buildings and 1M enterprise network appliances. CallTek provides the highest level of engineering and customer service including global contact centers that are fluent in five major languages. With more than 5,000 team members and more than 15 years, CallTek has exclusively represented Internet Service Providers, Managed Service Providers, Manufacturers and Technology Companies, allowing our partners to focus on the customer. CallTek operates around the globe with 11 locations in five countries including the United States, Guatemala, the Philippines, Honduras and the Dominican Republic and India.

Job description

Job Description

Actively listen to customers to understand their issues or concerns
Provide daily technical support services for information technology and cable services establishments
Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
Document and track customer issues using a ticketing system to ensure quick resolution
Explain highly technical details to customers using simple understandable terms
Maintain an up-to-date knowledge of company products and services
Follow-up on customers to ensure their issues are completely resolved

Requirements

A degree in a relevant field such as telecommunications, electronics, or broadcasting.
Strong understanding of video technology, broadcasting systems, and related equipment.
Experience with troubleshooting and repairing television and video equipment such as STB or Cable Modems
Must have worked with dish network, direct tv, at&t, accounts in any BPO company.
Degree in IT, Engineering, Computer science, Information Systems or any related area of study (Preferred)
Excellent verbal and written communication skills
Strong critical thinking, analytical, and decision-making skills

Required profile