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Customer Success Manager (hold)

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Full Remote
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Offer summary

Qualifications:

4+ years of experience in finance, FP&A, or business analytics., Bachelor's Degree or equivalent, preferably in finance, accounting, or similar., Deep knowledge of corporate finance work processes and advanced Excel functions., Previous experience in finance tools, software implementation, or finance consulting..

Key responsabilities:

  • Lead product implementation for customers and provide support throughout the client lifecycle.
  • Create detailed business analyses to outline problems, opportunities, and solutions for customers.
  • Manage and validate customer data while focusing on improving customer care quality.
  • Build long-term strategic relationships with customers and provide necessary financial reporting support.

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51 - 200 Employees
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Job description

Want to shape the future of finance by applying your knowledge of FP&A in a client driven role? The FP&A Customer Success Manager will own customer success by leading product implementation for customers and provide support throughout the client lifecycle. Advise finance professionals that range from middle-management to high-level executives, in both small and large US firms. If you are looking for a fantastic opportunity to join a small team with lots of room for growth and impact, we would love to meet you!

  • Understand current client situations, helping simplify models and existing data, as well as implementing processes and client data within the Datarails environment.
  • Create a detailed business analysis, outlining problems, opportunities and solutions for our customers by successful advising on: Budgeting and forecasting, planning and monitoring, financial modeling, standard reporting and more.
  • Manage, interpret, and validate all data that is produced by the customer, maintaining the focus on improving the quality of customer care
  • Provide recommendations for possible process changes to help optimize current procedures in support of maximizing outcomes.
  • Build long term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support
  • Work Time zone : NY, USA (GMT-4)

Requirements

  • 4+ years of experience in finance, FP&A, or business analytics
  • A deep understanding of corporate finance work processes, with emphasis on standard reporting (P&L, cashflows, budgets, and forecasts)
  • Deep knowledge and solid experience in advanced excel functions (formulas, Vlookup, PivotTable, Power Query and complex models)
  • The role involves communicating with CFOs, Finance VPs, and Directors from leading US companies, requiring the ability to engage in professional conversations
  • Previous experience in FP&A, finance tools, software implementation, ERP systems, or finance consulting 
  • Significant financial modeling skills; knowing how to treat excel data and automate processes 
  • Bachelor's Degree or equivalent, preferably in finance, accounting, or similar

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Microsoft Excel
  • Forecasting
  • Budgeting
  • Relationship Building
  • Communication

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