Job Overview:
We are seeking a proactive and detail-oriented Brand Operations Manager to oversee and ensure the efficiency of brand-related workflows, ticket resolutions, and client communications. This role involves managing SLAs, coordinating with Brand Managers (BMs) and Brand Coordinators (BCs), maintaining performance metrics, and ensuring compliance with brand standards.
Key Responsibilities:
Ticket and SLA Management:
Reporting and Metrics:
Team Coordination and Meetings:
Client and Team Communication:
Process and Tracker Management:
Other Responsibilities:
Qualifications and Skills:
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Minted
ScaleJet | eCommerce HR agency
Glovo
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