Channel Operations Manager

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity. 

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are seeking a highly motivated and detail-oriented Channel Operations Manager for the EMEA region. The ideal candidate will drive operational excellence, enhance partner engagement, and ensure seamless collaboration between internal teams and channel partners.
 

Primary Duties / Responsibilities

• Identify opportunities for automation and technology enhancements, proactively leading projects to boost efficiency and scalability.

• Collaborate cross-functionally to operationalize the partner program framework. Develop and manage channel processes.

• Oversee and manage the deal registration process in-region.

• Provide training to the internal channel team on best practices and processes. Contribute to a seamless onboarding of new partners.

• Create and maintain internal and external documentation as part of the partner journey framework.

• Ensure adherence to company policies, contractual agreements, pricing and discounting structure, and industry regulations.

• Provide day-to-day operational support to partners and channel team on partner portal and channel sales processes.
   

Qualifications (Knowledge, Skills, Abilities)

• 3+ years experience working in a sales/channel operations role.

• Proven track record working with channel partners and solid knowledge of the indirect sales (Distribution and VAR) model.

• Solid project management skills.

• Ability to work effectively and collaboratively in a team environment.

• Strong presentation skills with the ability to confidently present to various levels within the organization.

• Excellent written, oral and interpersonal communication skills.

• Demonstrated ability to work independently under pressure, managing several projects simultaneously.

• Basic understanding of key technologies and markets.

• Strong sense of initiative and detail.

• Ability to assess complex situations and strong attitude to problem solving.

• Able to cope with a certain degree of ambiguity.

• Working knowledge of data analysis to run basic Excel formulae.

• Second language working knowledge is a plus.

For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.

8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.

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