Offer summary

Qualifications:

Excellent written and verbal communication skills in both English and Spanish (C1 proficiency or above)., At least 1 year of experience in customer service., Strong problem-solving skills and the ability to think quickly., Team player with a positive and professional attitude..

Key responsabilities:

Maintain a positive and empathetic attitude towards customers at all times.

Diagnose and solve customer problems in Spanish.

Communicate effectively with customers via email and chat.

Coordinate with peers and managers to contribute to a high-performance workplace culture.

Job description

Morocco

Bilingual Spanish & English Customer Service Representative

Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation consists of agents and managers working around the globe to achieve the company’s objectives. We’re looking for a detail-oriented and thoughtful person from Morocco to join our Talent Pool!

Duties and Responsibilities

Maintaining a positive, empathetic and professional attitude towards customers at all times.
Diagnose and solve the customer's problems in Spanish
Communicate effectively via email and chat with our customers
Understand the company’s products so as to answer any questions or concerns
Coordinate effectively with peers and your manager
Contribute to a high-performance and friendly workplace culture

What we're looking for

Excellent written and verbal English and Spanish communication skills
Spanish proficiency level C1 and above
1 year experience in customer service
An ability to quickly think on your feet
Strong problem-solving skills
Team player

Benefits

The flexibility of working from home, this a remote and full-time position
Work with clients in the USA, EU and elsewhere
Extensive opportunities to learn from, and work with, high-performing colleagues
Career opportunities! We're a fast-growing startup with roles and positions to grow into

If this sounds like you or someone you know, the application link is below! Apply now!

Apply Here

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