Offer summary

Qualifications:

Bachelor’s degree in computer science or related field, or working toward it., Proficiency in Microsoft Desktop Operating Systems, particularly Windows 10 and 11., Experience with Microsoft Office Products and Remote Desktop Services., Excellent verbal and written communication skills, with a strong customer service orientation..

Key responsabilities:

Provide technical support to a diverse range of customers over the phone and through remote desktop tools.

Troubleshoot user and system problems as part of the front-line support team.

Document all activities accurately and contribute to the EMPIST Knowledge Base.

Manage, maintain, and support client networks, equipment, software, and services.

Job description

Service Desk Analyst (User-Support Engineer) - 2nd Shift

Athens, Greece

Shift: 4pm - 12am (Evenings)

We are looking for a bright, motivated, and detail-oriented Service Desk Analyst who can provide technical support to a demanding and diverse range of customers from different industries.

What you’ll do:

The Service Desk Analyst provides technical support to a demanding and diverse range of customers from different industries. Individuals should have a technically strong, team-oriented approach to support Microsoft Software products, industry standard server hardware, 3rd party vendor software applications and Active Directory knowledge. Troubleshooting and communication skills must be excellent. Patience to work with customers real-time over the phone and through remote desktop tools is required. The ideal candidate has a do-whatever-it-takes mentality and is extremely personable and customer-centric.

Duties:

Troubleshooting user and system problems over the phone and with remote control technologies as a member of our front-line support
Ability to work in a team environment
Proactive technical support services
Accurate documentation of all activities conducted
Build upon and enhance the EMPIST Knowledge Base
Ability to manage, maintain, troubleshoot and support our client's networks, equipment, software and services
Ability to learn quickly and adapt to changing requirements

Requirements:

Bachelor’s degree in computer science or related field/or working toward it
Microsoft Desktop Operating Systems - Windows 10, Windows 11. Mac OS is a plus
Experience with Microsoft Office Products
Remote Desktop Services
Ability to assess issues and provide timely resolution
Microsoft Certification is a plus
Experienced in remote desktop support
Excellent organization and customer service skills
Excellent verbal and written communication skills
Desire to be helpful in any situation
Strong motivation, self-direction, commitment and integrity
Ability to multi-task with solid analytical and problem-solving skills
Ability to work independently and be in an on-call rotation
Will be required to work evening shifts i.e. 2pm - 10pm Greece time
Fluency in English, both in writing and speaking

We offer the opportunity to work with a friendly team, grow in this role and develop upon the current skills you already have. You will be working with team members located in the US and GR and supporting MSP customers throughout the US and around the globe!

EMPIST is a full-service technology firm, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business, but of our employees, too. We are a 24-year old company with locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road, and European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 9 out of the last 10 years which recognizes the fastest-growing, privately-held businesses across the nation. We were also chosen as one of the 501 most influential MSPs in the world (currently #73rd in 2024) joining the MSP Mentor 501 list for 10 straight years.

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