Network Operation Center T3

Job Summary:

Staff4Me is seeking a highly skilled Network Operation Center T3 professional to take on a pivotal role in our Network Operations team. The ideal candidate will have extensive experience in network monitoring, incident response, and troubleshooting within a Tier 3 support capacity. As a T3, you will be responsible for leading complex technical issues to resolution, collaborating with cross-functional teams, and providing mentorship to junior staff. If you thrive in a fast-paced environment and have a passion for delivering exceptional network performance, we encourage you to apply.

Key Responsibilities:

• Lead the diagnosis and resolution of complex network issues escalated from T1 and T2 support, ensuring minimal service disruption.
• Analyze network performance metrics and trends to proactively identify areas for improvement and optimization.
• Collaborate with engineering teams to design and implement network solutions that enhance overall network performance.
• Develop and maintain comprehensive documentation of network configurations, processes, and troubleshooting guides.
• Act as a technical escalation point for the NOC support team, providing real-time guidance and support during critical incidents.
• Implement and enforce network policies to ensure compliance with security best practices and industry standards.
• Lead post-incident reviews and present findings to management with actionable recommendations for improvement.
• Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the Network Operations Center.
• Provide training and mentorship to junior NOC staff, fostering a culture of knowledge sharing and professional development.
• Stay updated with industry trends, emerging technologies, and best practices related to network operations.

Requirements

1. Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

2. Minimum of 3-5 years of experience in a Network Operation Center, with a focus on Tier 3 support.

3. In-depth knowledge of network protocols and technologies, including TCP/IP, VoIP, VPNs, and routing/switching.

4. Strong experience with monitoring tools such as Nagios, SolarWinds, or similar.

5. Proven ability to troubleshoot complex network problems and resolve issues efficiently under pressure.

6. Excellent communication and teamwork skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.

7. Experience with automation and scripting (e.g., Python, Bash) is a plus.

8. Relevant certifications such as CCNP, JNCIP, or equivalent are highly desirable.

Working Conditions:

1. This role may require shift work or on-call responsibilities to ensure 24/7 network support.

2. Occasional travel may be required for client site visits or network installations.

Benefits

-Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.