Offer summary

Qualifications:

Bachelor's degree in Business Administration, Mathematics, IT or related field., 5+ years' experience supporting enterprise systems., Extensive experience enhancing and supporting Microsoft Dynamics CRM., Experience working with sales and marketing teams and supporting processes..

Key responsabilities:

Configures and maintains solutions for business partners.

Works with delivery teams to design, develop and deliver system enhancements and fixes.

Documents key processes for development and delivery of system updates.

Partners with product owners to understand business processes and how IT enables them.

Job description

Overview:

The Sr. Solution Engineer - Dynamics CE will be a primary technical and functional expert on our Dynamics CRM and other system platforms. The Sr. Solution Engineer will focus on both strategy and tactical design and delivery of enhancements and fixes to our systems. They will build strong relationships with Product Owners and delivery teams within IT to build and maintain high-quality and high-performing systems.

Responsibilities:

Configures and maintains solutions for business partners
Works with delivery teams within the technical and product organization to design, develop and deliver system enhancements and fixes for the business
Work with product managers to identify requirements and testing approaches for work items
Ensures work items are delivered on time
Has a proactive awareness of systems or platform issues and changes; actively seeks out anticipated changes to the systems with a proactive effort in managing their impact on our systems
Participates in the deployment of system updates
Supports the dev-ops processes and solution delivery process within Tech; proactive participant in continuous improvement to our delivery process
Subject matter expert in our platform and systems through continuous research, prototyping, and proactive understanding of the platform lifecycle
Documents key processes for development and delivery of system updates
Works in conjunction with developers on integrated solutions for the business
Performs break-fix activities for systems
Follows incident management process to ensure timely resolution of support tickets
Follows change management process to make changes to the production environment in a safe and controlled manner
Partners with product owners to understand business processes and how IT enables them
Primary point of contact with our system vendors, when appropriate
Manages tickets with vendors and ensures timely resolution of issues
Performs ongoing administration and maintenance of systems to keep them high performing and up to date
Maintains multiple environments and/or versions of our systems

Qualifications:

Bachelor's degree in: Business Administration, Mathematics, IT or related field
5+ years' experience supporting enterprise systems
Extensive experience enhancing and supporting Microsoft Dynamics CRM
Experience working with sales and marketing teams and supporting processes

Preferences:

Experience working with Microsoft Dynamics F&O, SharePoint, Azure Active Directory, Azure Service Bus, Exchange, UKG
Experience in medical staffing industry
Experience with Power Apps and Power Automate
Experience with Typescript or JavaScript, PowerShell scripting, SQL, CSS and/or HTML
Experience defining and developing integrations using APIs
Nice to have skills are UM:/BPML, IDL/YAML, Basic C#/.Net programming skills

Pay Range: USD $110,000.00 - USD $170,000.00 /Yr.

Required profile