Job description

Allianz Partners

Is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.

Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.

We're looking for our new members!

This role is acting as global AzP Conversational AI (CAI) Solution Engineer, located in the GCC Mexico. Its mission is to help to develop and deploy effective Chat- & Voicebots that meet the specific local needs. This involves working closely with various internal and external stakeholders to understand the requirements, designing and building conversational AI systems that integrate with their existing technologies and core systems (e.g. CRM) and testing and optimizing the solution to ensure they deliver a high-quality user experience.

In order to be successful in this role, one will need:

Required Experience:

Knowledge of Conversational AI frameworks and technologies, such as STT (Speech-To-Text), TTS (Text-To-Speech), SSML (Speech Synthesis Markup Language) and NLP (Natural Language Processing), LLMs (Large Language Models).
Experience with Java Script, APIs, and other relevant technologies.
Understanding of the principles of Conversational design and user experience (UX) for Conversational interfaces.
Expertise in programming languages such as JavaScript, Python, or similar programming languages.
Understanding of understanding of REST APIs and web services.
Knowledge of Agile methodology and experience in working with project management tools.
Experience in large-scale enterprise infrastructure and application landscape.
Advanced English level and Computer Science/Systems Engineering degree is required.
Conversational AI Platform certification (Infobip, Cognigy etc.) is a plus
Familiarity with AI tools like ChatGPT and similar technologies can help enhance productivity and support innovative problem-solving in daily tasks.

Key Responsibilities:

Designing and developing conversational flows, user interfaces and integration points/ extensions for Chat- & Voicebots.
Developing and documenting processes and procedures for building and deploying Conversational AI solution
Support Conversational AI operations projects with expertise.
Documenting technical changes, workflow related tasks and provide development status update where applicable.
Collaborating with other engineers and stakeholders to ensure that solutions are designed to be scalable, reliable, and maintainable.
Troubleshoot and resolve issues.
Continuously and self-independently drives asset enhancements and concept creation.
Providing technical guidance and support to AzP stakeholders during the development and deployment of their Conversational AI use cases.

Offer:

Direct hiring.
Remote work (it could be required to assist to the office occasionally. Benito Juarez, CDMX).
Full time Monday - Friday schedule.
Monthly salary before taxes from $35,000 MXN to $40,000 MXN (according to experience) + $3,400 MXN monthly in Food Coupons + Law benefits + Annual bonus + Health Insurance + Major Medical Expenses Insurance + Saving Fund.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.<br> We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.<br> Great to have you on board. Let's care for tomorrow.