Solutions Engineer

Whip Media is the leading SaaS platform transforming how the world’s largest media and entertainment companies manage, distribute, and monetize content across the global streaming supply chain. Our flagship product, Helix, is an AI-native platform built to radically optimize content operations—empowering data-driven decisions that maximize revenue, streamline distribution, and scale profitable strategies. Trusted by top studios, networks, and streaming platforms, we’re redefining the business of content through innovation, collaboration, and a culture that values impact just as much as fun. If you’re ready to shape the future of entertainment at the intersection of media and technology, join us.

The Job:

Whip Media is seeking a highly motivated and technically proficient Solution Engineer located in the Los Angeles, CA area to join our dynamic team. In this pivotal role, you will be the technical anchor throughout the customer journey, from initial engagement through successful implementation and ongoing adoption. You will leverage your deep understanding of our platform and the media & entertainment industry to translate complex client needs into compelling technical solutions, ensuring our customers maximize the value they derive from Whip Media's cutting-edge products.

This role is distinct from our internal Product team's Solution Architect role, focusing on the customer-facing technical sales and post-sales enablement.

What You'll Do:

Presales & Technical Discovery:

• Technical Demonstrations: Deliver compelling, tailored product demonstrations of Whip Media's platform to prospective clients, showcasing key features and workflows relevant to their specific business challenges.
• Discovery & Qualification: Conduct in-depth technical discovery sessions with prospects to understand their current state, pain points, technical environment, data structures, and desired future state.
• Solution Scoping: Collaborate with the Sales team to define and scope technical solutions that address identified client needs, outlining system integrations, data migration strategies, and potential customization requirements.
• Technical Point of Contact: Act as the primary technical point of contact for prospects during the sales cycle, addressing technical questions, security inquiries, and infrastructure considerations.
• RFP/RFI Support: Provide technical expertise and contribute content to responses for RFPs (Request for Proposals) and RFIs (Request for Information).

Solution Design & Strategy:

• Architecture Review (External Focus): Work with customer technical teams to align Whip Media's proposed solution with their existing architecture and technical requirements.
• Proof-of-Concept (POC) / Pilot Support: Lead or support technical aspects of POCs and pilot programs, ensuring successful evaluation and validation of the solution.
• Feedback Loop: Capture and relay customer feedback, market trends, and technical requirements to internal Product and Engineering teams to inform future product development.

Post-Sales Implementation & Enablement:

• Technical Onboarding & Configuration: Assist customers with initial technical onboarding, platform configuration, and data integration activities post-sale, ensuring a smooth transition.
• Technical Training: Develop and deliver technical training sessions to customer teams (e.g., IT, operations, data teams) on platform usage, APIs, data ingestion, and best practices.
• Technical Advisory: Provide ongoing technical guidance and best practices to customers during their initial adoption phase.
• Troubleshooting Support: Serve as an escalation point for complex technical issues during initial implementation, working closely with Customer Success and Support teams to drive resolution.

What You'll Bring:

• Must reside in the Los Angeles, CA area due to the travel requirements for this role.
• 5+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or similar, preferably within a SaaS company. Customer facing experience is required.
• Proven experience delivering compelling technical product demonstrations to diverse audiences, including technical and non-technical stakeholders.
• Strong understanding of API integrations (REST, SOAP), data formats (XML, JSON), and data integration methodologies.
• Familiarity with database concepts (SQL, NoSQL) and data migration strategies.
• Solid grasp of cloud computing concepts (AWS, Azure, GCP) and practical hands-on experience with B2B SaaS architecture and implementations.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts clearly to both technical and business audiences.
• Strong problem-solving and analytical abilities, with a consultative approach to understanding customer challenges.
• Ability to lead a techno-functional team and manage work streams for multiple concurrent Customer rollouts. 
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Travel may be required within the LA area (up to 30%) for client meetings, conferences, etc.

Bonus Points If You Have:

• Direct experience in the Media & Entertainment industry (e.g., content distribution, licensing, rights management, broadcast, streaming).
• Experience with workflow automation platforms or enterprise content management systems.
• Familiarity with CRM (e.g., Salesforce) and project management tools.
• A background in software development or scripting (e.g., Python).

Education:

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field, or equivalent practical experience.

What We Have to Offer: Your wellbeing is our priority. We want our Whipsters to feel set up for success at work and at home! We offer a competitive health plan so you can choose the right plan for you and your loved ones! We offer wellbeing bundles to ensure your mental and physical health resources are at your fingertips. Whip’s People Team is committed to your happiness and growth in every aspect of your life! Here are some other perks:

• Annual Salary is commensurate with experience and ranges from $137,000 to $153,000
• Competitive Maternity/paternity leave 
• Remote office stipend 
• Flexible PTO
• Referral Bonuses
• Access to FSA plans
• 401K retirement plan
• Monthly mobile reimbursement  

Equal Opportunity Employer: At Whip Media, we are all Whipsters! We strive to create an inclusive, diverse environment where you are encouraged to bring your whole self to work. We value unique perspectives, ideas, authenticity, and welcome, as well as support, points of view which drive your own growth alongside that of the company. Whip Media has made a commitment to continue to grow our diverse workplace and partners with organizations that provide us with a range of candidates from diverse backgrounds. We foster a people-centric environment that promotes and evaluates belonging and inclusion and actively strives to bridge any gaps that exist between employee groups.