Manager, Marketing Ops - Programs

We Put the World on Vacation

Summary

The Manager, Marketing Ops - Programs is responsible for leading and executing marketing programs and initiatives that improve the Marketing production and functionality with the objective of increasing arrivals, tours and VOI sales.  The role will be responsible for project management and execution activities in compliance with Project Management Methodologies and best practices which include implementing program action plans and deliverables, stakeholder analysis, risk management, resource alignment, managing program work and teams, developing program communication, tracking cost, business handoff’s, communicating project status to key program members and stakeholders and performing program postmortems. This individual will work closely with cross-functional internal business partners including but not limited to: Contact Center Operations, Business Operations, Digital, Brand, Legal, Strategic Development, IT, Sales Training, Instructional Design, Corp Comm, Sourcing, Procurement, and other corporate teams to deliver programs and required support to Corporate Marketing and Field Marketing Teams. This role may require the individual to conduct User Acceptance Testing (UAT) of software applications to validate end to end business flow. This position should demonstrate excellent interpersonal skills as this candidate will need to coordinate various activities and communicate both verbally and in writing with all levels of the organization including Senior Leadership.

How you will shine:

Project Management: Support all project management activities including:                                      (50% Time)

Program Initiation: Support the creation of a business case and feasibility study to establish a marketing program business value. Create presentation decks to visually display the business case to information and secure buy-in from key stakeholders. Program Planning: Create overall Program scope and Plan (Schedule and Timelines, Milestones, Communication Plan, etc.). Project Execution & Implementation: Track initiatives against timelines, budget, scope, risk, and deliverables. Partner with our other business units to ensure seamless and on time delivery of programs across the enterprise.  Provide clear and transparent report outs based on documented Communication Plans (Stakeholder Communications, Status Reports, Project Snapshot, etc.). Supports to manage stakeholder expectations of project deliverables. UAT (User Acceptance Testing): Conduct UAT testing of software applications including the Marketing Website, Journey, Journey Offers, Vendor Portal, and/or any other enterprise-wide software that will impact the Corporate Marketing or Field Marketing process. For any sales specific software and/or applications, the management of UAT teams may be required. This will include collecting feedback and test data, triaging and responding to issues and other feedback, and determining whether the software meets the business requirements. Program Evaluation: Perform audits, identify trends, determine system improvements/impacts, and implement change.

Marketing Content Project Management: Liaison with Brand/Legal/Field to provide necessary approvals for all Corporate and Field marketing prospect facing collateral, infographics, video and media tools.  Open all required RoboHead, Jira, and Service Now tickets per marketing initiative.                                                                                       (20% time)

Project Intake, Prioritization, and Backlog Management: Receives and documents initial Corporate Marketing and partnership marketing requests. Ensure proper stakeholders and decision makers are engaged to review and prioritize the request. Manage backlog of program requests and reprioritize initiatives as business evolve.                                                                                                                                                                   (20% time)

Change Management: Support the successful implementation of each marketing initiative by applying strategies to plan, prepare, and equip individual associates for change across the organization. Monitor and track program adoption rates post launch. Listen to feedback and offer solutions to sustain changes.                                                         (10% time)

Travel Requirements

Describe the travel requirements of the job (frequency, distance, and purpose): 

• Possible moderate travel required
• Travel would be required to vendor or partner sites to support a project rollout/launch or provide support post launch.

What you will bring:

Education

• Bachelor’s degree in business administration, marketing, program management or related areas.

Training requirements (licenses, programs or certificates)

• Project Management and/or process improvement certification preferred. (may be acquired within 1 year of role acceptance).

Knowledge and skills

• Understanding of timeshare industry, products, and clubs
• Previous experience working on multiple projects
• Strong motivation to learn, willingness to be a team player, yet operate independently as required while exercising discretion and independent judgment
• Demonstrated organizational skills and attention to detail
• Demonstrated ability to work well under pressure and meet deadlines
• Demonstrates accuracy and thoroughness in work to ensure quality
•  Written and verbal communication skills to execute timely and effective communication
• Demonstrates strong critical thinking skills
• Strong networking skills to build appropriate relationships throughout a broad organization
• Proven ability to effectively handle multiple tasks in various stages of completion
• Ability to solicit feedback to improve processes and develop project strategies
• Ability to develop collaborative relationships to facilitate the accomplishment of work goals
• Ability to recognize priority and be able to manage time effectively to deliver on priorities
• Ability to be proactive and communicate proper sense of urgency for tasks to keep work on target
• Ability to work in a fast-paced environment that is continually changing
• Ability to be flexible with change and adapt to changes within products/programs
• Ability to work effectively as a team player in a diverse work group
• Ability to interact with various business partners at all levels in the organization
• Vacation Ownership and travel industry knowledge a plus

Technical Skills

• Advanced working knowledge of Microsoft Office Suite including PowerPoint, Excel, Visio & Outlook

Job experience

• Minimum of three (3) years of experience managing marketing programs, implementing initiatives OR experience in a leadership role.
• Specific knowledge of T+L products, club rules, and owner needs preferred.
• Project Management experience preferred.
• Demonstrated ability to interact effectively across department lines and with all levels of management preferred.

Unless there is a legal requirement, experience will be accepted for the education requirement.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.