Offer summary

Qualifications:

1-2 years of experience in a Client Success Partner or Customer Success Manager role., Experience in delivering business reviews and onboarding clients., Familiarity with the SaaS B2B industry is advantageous., Fluent in French and proficient in English (minimum B2 level)..

Key responsabilities:

Support clients in their digital training strategy using the 360Learning platform.

Manage a portfolio of clients, ensuring contract renewals and business impact.

Develop relationships with clients and identify new project opportunities.

Reduce churn by identifying at-risk customers and implementing action plans.

Job description

As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for:

- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available

- Ensuring the business impact of our solution in accordance with the objectives set by our clients

- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio

- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode

Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.

Within one month, you will:

Master our product and Convexity corporate culture

Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team

Participate in your first customer meetings with other CSPs from the team

Within three months, you will:

Take over a portfolio of existing customers

Start new projects with prospects and clients

Within six months you will:

Define the learning transformation roadmap with the client and identify the resources needed to achieve them

Define a retro-planning of the initiatives on the solution and vouch for it

Identify and document customer use-cases

Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams

Work with the Account Managers to identify new project opportunities to develop the account

Within twelve months, you will:

Reduce churn by identifying customers at risk and implementing a remedial action plan

Identify strong leaders within the client’s team

Develop and share good business practices with the entire Client Success team

The Skills Set

First experience in a Client Success Partner or Customer Success Manager position (1-2 years)

Experience of delivering a business review, managing warning situations and onboarding clients

Previous experience in the SaaS B2B industry is a plus

Keen interest for the digital industry, education and e-learning in particular

Ability to interpret data and identify trends

Excellent interpersonal and communication skills

Fluent French, and excellent English proficiency (B2 minimum)

What We Offer

Compensation: Package includes base salary, a variable component and equity 📈

Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.

Balance: Flexible hours, full remote work possible anywhere in France 🏠

Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

The Interview Process

Phone Screen with our Talent Acquisition Manager

Discovery Meeting with a Client Success Partner from the team

Case Study with a Client Success Partner and Head of Customer Success

Clarification Meeting with a Customer Success Coach

Culture Fit Meeting with our Director of Customer Success

Offer !

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC

Required profile