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Client Success

Remote: 
Full Remote
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Offer summary

Qualifications:

Strong background in marketing, preferably in an agency environment., Excellent communication skills, both written and verbal., Proficiency in marketing terms and CRM systems., Strong problem-solving and analytical skills, with experience in performance or digital marketing preferred..

Key responsabilities:

  • Manage day-to-day client communications and relationships.
  • Set up and conduct regular client meetings and updates.
  • Monitor project progress across various marketing campaigns.
  • Collaborate with internal teams to ensure client needs are met.

BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
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Job description

This is a remote position.

Responsibilities

  • Manage day-to-day client communications and relationships

  • Set up and conduct regular client meetings and updates

  • Monitor project progress across various marketing campaigns

  • Communicate complex marketing concepts and campaign results to clients

  • Collaborate with internal teams to ensure client needs are met

  • Proactively identify and address potential client concerns

  • Maintain and update client information in the CRM system

Requirements

  • Strong background in marketing, preferably in an agency environment

  • Excellent communication skills, both written and verbal

  • Proficiency in marketing terms and jargon

  • Experience with CRM systems and project management tools (e.g., Monday.com)

  • Ability to work independently and manage multiple client accounts

  • Strong problem-solving and analytical skills

  • Performance or digital marketing experience preferred

Scope

  • Initially manage 2-3 client accounts with potential for growth

  • Collaborate with various internal teams including SEO, digital marketing, and traditional media

  • Utilize CRM systems, Monday.com, Canvas, and other dashboard tools for project management

  • Participate in both internal and client-facing meetings

  • Work closely with the agency owner to ensure quality control and client satisfaction

  • Monday to Friday 9am - 6pm GMT+11 with 1 hour unpaid lunch break



Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Analytical Skills
  • Problem Solving
  • Collaboration

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