German Speaking Customer Service for Car Rental Department

Patrique Mercier Recruitment FR is delighted to announce an opening for a German Speaking Customer Service Representative for a leading Car Rental Department. This position is an excellent opportunity for individuals who are passionate about the automotive industry and providing exceptional service to German-speaking clients.

Responsibilities

• Provide outstanding customer service to German-speaking customers through phone, email, and chat support in the car rental sector.
• Assist customers with reservations, vehicle selection, and booking modifications.
• Address inquiries related to rental policies, vehicle availability, and pricing.
• Handle customer complaints and resolve issues swiftly to ensure customer satisfaction.
• Process rental agreements, payments, and returns accurately while maintaining compliance with company policies.
• Maintain comprehensive knowledge of the car rental fleet and promotions to provide the best options to customers.
• Document customer interactions meticulously and input data into the company’s systems for tracking and improvement purposes.

Requirements

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in the car rental or transportation sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and the ability to multitask.
• A genuine passion for the automotive industry and customer service.

Benefits

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks