German Speaking Customer Service for Online Streaming Service Department

Patrique Mercier Recruitment is a premier recruitment agency dedicated to connecting skilled professionals with exceptional job opportunities across Greece. We are excited to present an opening for a German Speaking Customer Service representative for an Online Streaming Service Department. This role is perfect for individuals who are passionate about the entertainment industry and enjoy delivering top-notch customer support. As a key member of our customer service team, you will assist German-speaking subscribers with inquiries regarding their accounts, content recommendations, and technical support, ensuring a seamless streaming experience. If you have a knack for problem-solving and excellent communication skills, we invite you to apply!

Responsibilities

• Provide outstanding customer service via phone, email, and chat to German-speaking customers.
• Assist subscribers with inquiries related to subscriptions, billing, and platform features.
• Resolve customer complaints and technical issues effectively and efficiently.
• Educate customers on how to navigate the streaming platform and discover new content.
• Document all customer interactions accurately and maintain records in the database.
• Collaborate with team members to enhance customer experience and service delivery.
• Stay updated on streaming service offerings, trends, and product features.

Requirements

• Fluency in German (both spoken and written) is essential.
• Strong communication skills with a knack for customer service.
• Previous experience in customer support, preferably in the entertainment or technology sector.
• Excellent problem-solving skills and a patient, customer-focused approach.
• Ability to work independently and efficiently in a fast-paced environment.
• Familiarity with online streaming services and digital platforms is a plus.
• Proficient in using customer management software and digital communication tools.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )