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Italian Speaking Customer Service for Online Streaming Service Department

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Greece

Offer summary

Qualifications:

Fluency in Italian (both spoken and written) is required., Strong communication and interpersonal skills are essential., Experience in customer service, preferably in the online streaming or entertainment sector is a plus., Excellent problem-solving skills with a focus on meeting customer needs..

Key responsabilities:

  • Provide exceptional customer service via phone, email, and chat to Italian-speaking clients.
  • Assist customers with inquiries about subscriptions, account management, and streaming content.
  • Resolve technical issues and complaints while maintaining a high level of professionalism.
  • Document customer interactions and maintain accurate records in the system.

Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
See all jobs

Job description

Patrique Mercier Recruitment is a prominent recruitment agency dedicated to connecting talented candidates with exciting job opportunities across Greece. We are thrilled to announce an opening for an Italian Speaking Customer Service representative in the Online Streaming Service Department. This role is perfect for those who are passionate about entertainment and customer engagement. As a part of our dynamic team, you will assist Italian-speaking customers with inquiries related to their streaming subscriptions, content availability, and technical support, ensuring they have a positive and seamless viewing experience. If you are ready to bring your customer service skills to the next level in a thriving industry, we encourage you to apply!


Responsibilities
  • Provide exceptional customer service via phone, email, and chat to Italian-speaking clients.
  • Assist customers with inquiries about subscriptions, account management, and streaming content.
  • Resolve technical issues and complaints while maintaining a high level of professionalism.
  • Document customer interactions and maintain accurate records in the system.
  • Collaborate with team members to improve service quality and enhance customer satisfaction.
  • Stay updated on industry trends, streaming content, and service updates to better assist customers.

Requirements

  • Fluency in Italian (both spoken and written) is required.
  • Strong communication and interpersonal skills.
  • Experience in customer service, preferably in the online streaming or entertainment sector is a plus.
  • Excellent problem-solving skills with a focus on meeting customer needs.
  • Ability to work independently and in a collaborative team environment.
  • Familiarity with online streaming services and technologies is desired.
  • Proficient in using digital tools and customer relationship management software.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
Italian
Check out the description to know which languages are mandatory.

Other Skills

  • Social Skills
Are you interested?

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