Offer summary

Qualifications:

Fluency in at least one Nordic language (Swedish, Danish, Norwegian, Finnish) and English is essential., Prior experience in customer service, preferably in the banking or finance sector., Strong communication skills with a focus on customer satisfaction., Proactive and solution-oriented mindset with excellent problem-solving abilities..

Key responsabilities:

Deliver top-quality customer service to Nordic-speaking clients via phone, email, and chat.

Handle customer inquiries and complaints effectively to ensure satisfaction and loyalty.

Maintain detailed knowledge of banking products and services to provide accurate information.

Collaborate with other departments to resolve customer issues and improve processes.

Job description

Join Patrique Mercier Recruitment JP as a Nordic Speaking Customer Service Agent for a leading banking company in Athens, Greece! In this role, you will be a crucial member of our customer service team, providing exceptional support to clients who speak Nordic languages. Your primary responsibilities will involve handling inquiries, resolving issues, and ensuring an outstanding customer experience within the banking sector. If you have a passion for customer service and are excited about the opportunity to work in a vibrant city, we want to hear from you!

Responsibilities

Deliver top-quality customer service to Nordic-speaking clients via multiple channels including phone, email, and chat.
Handle customer inquiries and complaints effectively, ensuring customer satisfaction and loyalty.
Maintain detailed knowledge of banking products and services to provide accurate information.
Skillfully document customer interactions in the company’s CRM system.
Collaborate with other departments to resolve customer issues and improve processes.
Engage in ongoing training to enhance your knowledge of banking regulations and customer service best practices.
Provide feedback to enhance the overall customer service experience and operational efficiency.

Requirements

Fluency in at least one Nordic language (Swedish, Danish, Norwegian, Finnish) and English is essential.
Prior experience in customer service is preferred, ideally within the banking or finance sector.
Strong communication skills with a focus on customer satisfaction.
Ability to work in a fast-paced, team-oriented environment.
Proactive, solution-oriented mindset with excellent problem-solving abilities.
Willingness to relocate to Athens, Greece for this opportunity.
A passion for customer service and a commitment to delivering the best experience possible.

Benefits