Offer summary

Qualifications:

High school diploma or equivalent is required., At least two years of customer service experience needed., Previous data entry experience is essential., Experience in a high-volume call center is preferred..

Key responsibilities:

Handle incoming calls to address member or patient inquiries.

Resolve issues related to eligibility, benefits, claims, or patient services.

Update billing information and establish payment plans.

Assist with scheduling and payment inquiries.

Job description

City/State

Virginia Beach, VA

Work Shift

First (Days)

Overview:

Sentara Health is currently seeking a full-time remote Customer Service Representative.

Must be available to start on 09/08/2025.

Position Status: Full-time, Day Shift

Position Location: Remote ONLY in Virginia and North Carolina. You must be located near a Sentara hospital or hub and must be able to travel on-site if you are have having connectivity issues.

Sentara Independence - Virginia Beach, VA
Sentara Albemarle Medical Center - Elizabeth City, North Carolina
Sentara Careplex Hospital - Hampton. VA
Sentara Williamsburg Regional Medical Center - Williamsburg, VA
Sentara Northern Virginia Medical Center - Woodbridge, VA
Rockingham Atrium - Harrisonburg, VA
Sentara Halifax Regional Hospital - South Boston, VA

Standard Working Hours: Must be able to work between the hours of 8:00AM to 5:30PM

Overview

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.

Education

High school diploma or equivalent Required

Certification/Licensure

No specific certification or licensure requirements

Experience

Two years of customer service experience Required
Previous data entry experience Required
Experience in a high volume call center Preferred

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay rate for Full Time employment is:$16.35 - $23.08. Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans

• Adoption, Fertility and Surrogacy Reimbursement up to $10,000

• Paid Time Off and Sick Leave

• Paid Parental & Family Caregiver Leave

• Emergency Backup Care

• Long-Term, Short-Term Disability, and Critical Illness plans

• Life Insurance

• 401k/403B with Employer Match

• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education

• Student Debt Pay Down – $10,000

• Reimbursement for certifications and free access to complete CEUs and professional development

• Pet Insurance

• Legal Resources Plan

• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

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