Offer summary

Qualifications:

High school diploma or equivalent required., Excellent communication and active listening skills., Strong attention to detail and time management abilities., Must be 18 years or older and able to work in a fast-paced environment..

Key responsibilities:

Assist customers with online vehicle purchases and delivery arrangements.

Answer inquiries via chat, phone, and email to facilitate transactions.

Present financing options and protection products to customers.

Maintain activity logs and communicate logistics and paperwork timelines.

Job description

Dealership:

L0397 Driveway Home Office

Driveway

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!

Customer Service Agent I - Shop

The Customer Service Agent I - Shop I is responsible for handling customer inquiries related to our Driveway “Shop” operations. This position assists customers looking to purchase new and pre-owned vehicles completely online and have them delivered to their home.

Responsibilities

Customer Concierge:
- Answers questions and helps move the digital transaction process forward
- Communicate effectively with customers through chat, phone, and email
- Single point of contact for the customer throughout the transaction
- Presents financing terms
- Presents protection products (ex: Extended warranties)
- Collects down payment, Driver’s License, Proof of Insurance, Proof of Income
- Communicates paperwork and logistic timelines
Maintain activity log
Other duties as assigned

Skills and Qualifications

Strong attention to detail
Excellent communication skills
Time management
Sense of Urgency
Active listening skills
Critical thinking

We Offer Best-in-Class Industry Benefits: 

Competitive pay
Medical, Dental, and Vision Plans 
Paid Holidays & PTO 
Short and Long-Term Disability 
Paid Life Insurance 
401(k) Retirement Plan 
Employee Stock Purchase Plan 
Lithia Learning Center 
Vehicle Purchase Discounts 
Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Competencies

Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*

Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

*Reasonable accommodations may be made to enable individuals to perform the essential functions.

NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

Required profile