Offer summary

Qualifications:

Fluency in German and English, both verbal and written., Strong communication skills focused on exemplary customer service., Prior experience in customer service or a related field is a plus., Self-motivated with the ability to work independently in a remote setting..

Key responsabilities:

Provide outstanding customer support to German-speaking clients via email, chat, and phone.

Resolve issues efficiently to ensure customer satisfaction.

Collaborate with the team to improve customer experience strategies.

Maintain detailed records of customer interactions in the CRM system.

Job description

Elevate your career while enjoying the flexibility of remote work with Patrique Mercier Recruitment JP as a German Speaking Customer Experience Specialist! Based in beautiful Greece, this remote position invites you to engage with our German-speaking customers from the comfort of your home. You will play a crucial role in creating positive customer experiences and addressing inquiries with professionalism and care. This position is tailored for individuals who are passionate about customer service and are looking to make an impact in a dynamic and supportive team environment. Embrace the opportunity to balance work and life while being part of a forward-thinking company that values its employees and their contributions!

Responsibilities

Provide outstanding customer support to German-speaking clients via email, chat, and phone.
Resolve issues efficiently and effectively, ensuring customer satisfaction.
Collaborate with the wider team to share insights and strategies for improving customer experience.
Maintain detailed records of customer interactions in the CRM system.
Stay informed about product updates and changes to provide accurate support.
Engage in training sessions to further develop skills and enhance service delivery.
Participate in team meetings and contribute to a positive remote working culture.

Requirements

Fluency in German and English, both verbal and written.
Strong communication skills with a focus on delivering exemplary customer service.
Ability to manage customer inquiries and resolve issues with a proactive approach.
Prior experience in customer service or a related field is a plus.
Self-motivated with the discipline to work independently in a remote setting.
A positive attitude and willingness to adapt to new challenges.
Comfortable using technology and various customer service tools.

Benefits