German Speaking Customer Experience Specialist - Athens, Greece

Elevate your career by joining Patrique Mercier Recruitment JP as a German Speaking Customer Experience Specialist in the lively city of Athens, Greece! In this key role, you will be an essential part of our team, focusing on delivering exceptional customer support to our German-speaking clientele. Athens, known for its rich history, stunning architecture, and vibrant culture, sets the perfect backdrop for your professional journey. You will connect with customers, resolve inquiries, and ensure their experiences are nothing short of excellent. If you are passionate about customer service and thrive in a multicultural environment, we would love to have you onboard to help us make a difference!

Responsibilities

• Engage with customers in German through various communication channels, ensuring timely and accurate responses.
• Proactively identify customer needs and provide tailored solutions to enhance their experience.
• Collaborate with different teams to resolve complex inquiries and ensure customer satisfaction.
• Keep detailed records of customer interactions in our CRM system for ongoing service improvement.
• Participate in training sessions to stay updated on product knowledge and service techniques.
• Provide valuable insights and feedback to help shape customer experience strategies.
• Contribute positively to the team culture by sharing best practices and supporting colleagues.

Requirements

• Fluency in German and English, both written and verbal.
• Strong customer service orientation with excellent communication skills.
• Ability to handle inquiries and solve problems effectively.
• Previous experience in customer service or a related field is advantageous.
• Team player with a positive attitude and a willingness to learn.
• A passion for providing outstanding customer experiences.
• Openness to living and working in an international environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )