Swedish Speaking Customer Experience Representative

Patrique Mercier Recruitment FR is a premier recruitment agency dedicated to connecting talented individuals with toptier job opportunities across Greece. We are excited to announce an opening for a Swedish Speaking Customer Experience Representative to join our vibrant team. In this essential role, you will be responsible for fostering positive relationships with our Swedishspeaking customers, ensuring they receive exemplary service and support.

Responsibilities

• Act as the primary liaison for Swedishspeaking customers, providing assistance through phone, email, and chat.
• Handle customer inquiries, resolve issues promptly, and offer detailed information about our products and services.
• Maintain thorough records of customer interactions and issues in our CRM platform.
• Collaborate with various departments to improve customer service processes based on client feedback.
• Stay informed about product knowledge and company policies to ensure accurate service delivery.
• Engage in team discussions and share constructive ideas to enhance customer satisfaction.
• Support training initiatives for new employees by providing guidance and sharing insights.

• Requirements

  • Fluency in Swedish and English with exceptional communication skills, both written and verbal.
  • Experience in customer service or related roles is preferred.
  • Strong analytical and problemsolving skills paired with a customercentric approach.
  • Able to engage and communicate effectively with a diverse customer base.
  • Experience using CRM software and customer support technology.
  • Excellent organizational abilities and attention to detail.
  • Team player with a positive outlook and a passion for delivering highquality customer experiences.

  • Benefits

    1. Competitive Monthly Salary
    3. Monthly Performance Bonus
    5. Fully Paid Training
    7. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
    9. Health Insurance
    11. Private Health Insurance
    13. 2 Extra Salaries Per Year
    15. And Much More...