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Luxury Travel Advisor

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Minimum 2+ years of experience in luxury travel planning, either independently or within a company setting., Highly organized with the ability to manage 30-40 trips simultaneously., Proficient in CRM systems and itinerary tools, with a strong understanding of travel data management., Deep knowledge of luxury hotels, premium air travel, and curated travel experiences..

Key responsabilities:

  • Independently manage luxury trips from start to finish, ensuring meticulous planning and execution.
  • Build strong relationships with high-end travelers, anticipating their needs and providing seamless service.
  • Collaborate with team members to research and customize itineraries based on members' preferences.
  • Maintain organized records in CRM systems and ensure flawless execution of all travel logistics.

Marchay logo
Marchay Startup https://www.marchay.com/
11 - 50 Employees
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Job description

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide. 

Role Description

As a Travel Advisor, you will independently manage luxury trips from start to finish, ensuring every detail is meticulously planned and executed. Working alongside another Travel Advisor and under a Senior Travel Advisor, you will collaborate on customized itineraries, bookings, and client communication while providing a world-class travel experience for Marchay’s members. The ideal candidate is someone who has good industry experience – preferably in the luxury sector – is highly organized and detail-oriented and is ready to collaborate on executing trips for members at the highest level. Please note that this is not an entry-level role and previous travel advisor experience is required.   

Requirements

RESPONSIBILITIES:

  • End-to-End Trip Planning: Research, book, and execute luxury travel experiences, ensuring every trip meets the highest standards 
  • Client Relationship Management: Build strong relationships with an exceptional group of high-end travelers as your clients, anticipating their needs and providing seamless service 
  • Destination & Product Expertise: Stay informed about top-tier hotels, experiences, and travel trends to offer tailored recommendations 
  • Supplier & Partner Coordination: Work directly with global partners, including hotels, villa suppliers, DMCs, and local concierge services 
  • Team Collaboration: Collaborate with your team to research destinations, activities, dining experiences and more, customized to your members’ tastes and preferences 
  • Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs 
  • Operational Excellence: Maintain organized records in CRM systems and ensure flawless execution of all travel logistics 
  • Collaboration & Growth: Work closely with your team to enhance service offerings and contribute to Marchay’s continued success

REQUIREMENTS:

  • Location: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours 
  • Experience: Minimum 2+ years in luxury travel planning, either as an independent advisor or within a company setting
  • Highly Organized: Comfortable managing 30-40 trips at once, ensuring seamless execution 
  • Tech-Savvy: Proficient in CRM systems, itinerary tools, and managing large amounts of travel data 
  • Client-Focused: Ability to deliver an exceptional, personalized travel experience with professionalism and ease
  • Industry-Smart: Deep knowledge of luxury hotels, premium air travel, and curated travel experiences
  • Bonus Skills: Sabre GDS knowledge, Axus experience, and/or Salesforce CRM expertise 

Benefits

  • Competitive Compensation: Annual salary with a performance-based annual bonus 
  • Comprehensive Benefits: Fully-covered medical, dental, and vision insurance 
  • 401K Plan: Secure your financial future with our retirement savings program 
  • Career Growth: Be part of an elite team shaping the future of luxury travel 
  • A Seat at the Table: A real say in the future of our business; you will be an early and valued member of the team. Your ideas about how to improve our service will be vital to our success

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Detail Oriented
  • Communication

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