Offer summary

Qualifications:

Minimum 2+ years of experience in luxury travel planning, either independently or within a company setting., Highly organized with the ability to manage 30-40 trips simultaneously., Proficient in CRM systems and itinerary tools, with a strong understanding of travel data management., Deep knowledge of luxury hotels, premium air travel, and curated travel experiences..

Key responsabilities:

Independently manage luxury trips from start to finish, ensuring meticulous planning and execution.

Build strong relationships with high-end travelers, anticipating their needs and providing seamless service.

Collaborate with team members to research and customize itineraries based on members' preferences.

Maintain organized records in CRM systems and ensure flawless execution of all travel logistics.

Job description

Marchay is a curated, membership-based travel service and community for some of the world’s most sophisticated travelers. Recognized by leading publications as a premier luxury travel service, Marchay provides a complete, high-touch solution for managing members’ high-end travel needs. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.

Role Description

As a Travel Advisor, you will independently manage luxury trips from start to finish, ensuring every detail is meticulously planned and executed. Working alongside another Travel Advisor and under a Senior Travel Advisor, you will collaborate on customized itineraries, bookings, and client communication while providing a world-class travel experience for Marchay’s members. The ideal candidate is someone who has good industry experience – preferably in the luxury sector – is highly organized and detail-oriented and is ready to collaborate on executing trips for members at the highest level. Please note that this is not an entry-level role and previous travel advisor experience is required.

Requirements

RESPONSIBILITIES:

End-to-End Trip Planning: Research, book, and execute luxury travel experiences, ensuring every trip meets the highest standards
Client Relationship Management: Build strong relationships with an exceptional group of high-end travelers as your clients, anticipating their needs and providing seamless service
Destination & Product Expertise: Stay informed about top-tier hotels, experiences, and travel trends to offer tailored recommendations
Supplier & Partner Coordination: Work directly with global partners, including hotels, villa suppliers, DMCs, and local concierge services
Team Collaboration: Collaborate with your team to research destinations, activities, dining experiences and more, customized to your members’ tastes and preferences
Passion for Travel: Tap your love for travel; provide targeted travel intelligence and advice tailored to each specific member's needs
Operational Excellence: Maintain organized records in CRM systems and ensure flawless execution of all travel logistics

Collaboration & Growth: Work closely with your team to enhance service offerings and contribute to Marchay’s continued success

REQUIREMENTS:

Location: While this role is remote, you are based in North America and are willing to work Eastern Time Zone hours
Experience: Minimum 2+ years in luxury travel planning, either as an independent advisor or within a company setting
Highly Organized: Comfortable managing 30-40 trips at once, ensuring seamless execution
Tech-Savvy: Proficient in CRM systems, itinerary tools, and managing large amounts of travel data
Client-Focused: Ability to deliver an exceptional, personalized travel experience with professionalism and ease
Industry-Smart: Deep knowledge of luxury hotels, premium air travel, and curated travel experiences
Bonus Skills: Sabre GDS knowledge, Axus experience, and/or Salesforce CRM expertise

Benefits

Competitive Compensation: Annual salary with a performance-based annual bonus
Comprehensive Benefits: Fully-covered medical, dental, and vision insurance
401K Plan: Secure your financial future with our retirement savings program
Career Growth: Be part of an elite team shaping the future of luxury travel
A Seat at the Table: A real say in the future of our business; you will be an early and valued member of the team. Your ideas about how to improve our service will be vital to our success

Required profile