Offer summary

Qualifications:

Fluent in English (C1 or higher), both spoken and written., Previous experience in customer service, especially in travel and hotel sectors., Mandatory experience with GDS systems like Sabre, Amadeus, Galileo, or Worldspan., Computer literate with familiarity in tools such as Gmail, Zendesk, Slack, and Salesforce..

Key responsibilities:

Assist travelers with personalized support and resolve travel or tech-related issues.

Stay updated on industry and platform knowledge to provide excellent service.

Build relationships with global teams and provide feedback for product improvements.

Meet and exceed performance KPIs.

Job description

Position: B2B Travel Agent

Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

Assist travelers with best-in-class personalized support
Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
Build meaningful relationships across global teams
Provide feedback to product and engineering team necessary for product improvement
Meet and exceed KPIs.

REQUIREMENTS:

Native/ Fluent in English (C1 or higher) both oral and written.
Previous working experience in a customer service roles, ideally covering travel and hotel segments
Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
Metrics driven as an indicator and motivator of success
A skilled communicator who enjoys creating personalized verbal and written communication
A team player who thrives in collaborating, giving and receiving feedback and lifting others up
Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.

BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Generous medical plans, dental, and vision benefits with premiums
Paid parental and bereavement leave
Subsidized commuter benefits
Mental health support
Connectivity stipends
And many others!

To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2

Required profile