Offer summary

Qualifications:

High School Diploma or higher educational qualification., Native or fluent in German or Czech (C1 level)., Proficient in English (C1 level)., Strong problem-solving and troubleshooting skills..

Key responsibilities:

Respond to consumer inquiries/questions via phone and email.

Maintain accurate records of customer interactions and feedback.

Handle and log client complaints according to escalation policies.

Resolve support calls and emails within specified SLAs.

CBT is a premier, woman-owned Domain Expert Integrator breaking the mold of traditional technology solution design. Our digital transformation strategies bridge the gap between information technology (IT) and operational technology (OT) to provide business outcomes beneficial across the entirety of an organization. From the CIO to the COO, to Digital Transformation Leadership and everyone in between, we deliver solutions that unite these unique business cultures for collective success in today’s data-driven economy. At CBT, we take our tagline to heart: Delivering Technology with a Human Touch. We put people at the center of our process, products, and technology solutions. With the focus areas of Internet of Things (IoT), IT/OT Convergence, and High-Performance Computing (HPC) & Analytics, we’re ready to take your innovation initiatives from ideas to execution.

Job description

Your Role as a Bilingual Customer Advisor:

Respond and record consumer inquiries/questions raised through free phone lines for customers;
Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
Troubleshoot through the use of open questions, support documents, and system training;
Offer recommendations to common problems or frequently asked questions.

Requirements