Provider Partnerships Operations Lead - Tanzania & Uganda

Rescue.co is a rapidly growing tech startup revolutionizing emergency response. Our 24/7 Dispatch Center serves millions of Kenyans, while our platform powers Emergency Medical Service apps.

Our vision? Emergency help is minutes away, anytime, anywhere. In the past five years, we've built a lifesaving platform and the largest ambulance and responder network in East Africa. Our platform has slashed response times by over 80%, saving countless lives.

Now, we're expanding and seeking dedicated team members to steer this next phase of growth. If you're passionate, hardworking, and ready to make a difference, join us! We're a diverse team of over 52 specialists in business, operations, software engineering, and emergency dispatch, based in Nairobi but reaching across Kenya and beyond. Focused on achieving goals, we're always refining our tech and operations, guided by values like agility, grit, and innovation.

If you're passionate about making a difference during crises and can stay calm under pressure, we want you. We value teamwork, multitasking, attention to detail, and a love for new technology. Ready to bring your best to work every day, grow your career, and make a real impact? Come join us.

Our Values:

• Consistency: We maintain high standards in everything we do.
• Design with EQ: We create with empathy, focusing on human needs.
• Always Questioning: We encourage curiosity and continuous improvement.
• Alignment: We work together towards common goals.

About the role:

The Operations Lead will be responsible for driving outreach efforts, fostering partnerships, and ensuring smooth onboarding processes for providers and clients. Working closely with the International Launcher, this role combines outreach, relationship management, and operational coordination to advance project objectives and enhance system efficiency.

This is what you will do: 

1. Partner Engagement and Outreach:

• Conduct outreach calls to potential partners, introducing the project and its objectives.
• Facilitate partnership discussions and secure meetings with points of contact (POCs).

• Manage meeting logistics, ensuring all arrangements are seamless.
• Attend meetings with partners to present the project and discuss collaboration opportunities.
• Conduct post-meeting follow-ups to address queries, provide further details, and move partnerships forward.

• Document meeting insights, action points, and progress updates for internal use and reporting.
• Maintain accurate records of partnership and onboarding stages.

• Support relevant stakeholders during onboarding.
• Guide providers and clients through the onboarding process, ensuring a smooth transition into the system.
• Conduct Inspections on provider partner vehicles in the case of ground ambulances
• Monitor progress and address any challenges to streamline onboarding.

• Support ambulance live tracking to enhance dispatch operations and ensure real-time efficiency.
• Collaborate with internal teams to resolve operational issues and optimize processes.

Requirements

• Proven experience in operations, partnerships, or client onboarding roles.
• Strong communication and relationship-building skills to engage with partners and clients effectively.
• Excellent organizational and multitasking abilities with a focus on attention to detail.
• Proficiency in tools and platforms for scheduling, documentation, and live tracking (e.g., CRM systems, Airtable, GPS tools).
• Ability to work collaboratively with cross-functional teams and independently when needed.
• Familiarity with healthcare, emergency services, or related industries is a strong advantage.

Benefits

To ensure you bring your 100% self to work, we are happy to share with you what we are offering once you choose to join us at Rescue: 

• A chance to make an impact in a mission-driven organization.
• Fully remote role with the flexibility to work from anywhere.
• Unlimited paid time off.

How to Apply

Join us in our mission to serve and uplift our community. Apply now, and let's make a positive impact together! 

P.S. While we're eager to learn about your experience, please submit your impressive journey in a one-page PDF CV. This helps us get started more quickly.

At Rescue.co, we believe in the power of authenticity. We value you for who you are, regardless of your gender, age, ethnicity, race, sexual orientation, religion, veteran/military status, disability, or any other characteristic protected by local laws and regulations. Bring your true self to work!