Bachelor’s Degree or equivalent experience, 4+ years in a customer-facing role in Cloud, Cyber Security, or Data Security & Privacy, Strong technical acumen and outstanding customer service skills, Excellent communication skills, both written and verbal..
Key responsabilities:
Onboard customers to Varonis platforms and provide ongoing support
Conduct proactive health checks and training to ensure customer success
Identify upsell opportunities alongside Sales and assist in renewal processes
Serve as the primary technical contact and advocate for customers within Varonis.
Report This Job
Help us maintain the quality of our job listings. If you find any issues with this job post, please let us know.
Select the reason you're reporting this job:
Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data: sensitive files and emails; confidential customer, patient, and employee data; financial records; strategic and product plans; and other intellectual property.
The Varonis Data Security Platform detects cyber threats from both internal and external actors by analyzing data, account activity, and user behavior; prevents and limits disaster by locking down sensitive and stale data; and efficiently sustains a secure state with automation.
Varonis products address additional important use cases including data protection, data governance, Zero Trust, compliance, data privacy, classification, and threat detection and response. Varonis started operations in 2005 and has customers spanning leading firms in the financial services, public, healthcare, industrial, insurance, energy and utilities, technology, consumer and retail, media and entertainment, and education sectors.
The Company:Varonis (Nasdaq: VRNS) is a leader in data security, fighting a different battle than conventional cybersecurity companies. Our cloud-native Data Security Platform continuously discovers and classifies critical data, removes exposures, and detects advanced threats with AI-powered automation.
Thousands of organizations worldwide trust Varonis to defend their data wherever it lives — across SaaS, IaaS, and hybrid cloud environments. Customers use Varonis to automate a wide range of security outcomes, including data security posture management (DSPM), data classification, data access governance (DAG), data detection and response (DDR), data loss prevention (DLP), and insider risk management.
Varonis protects data first, not last. Learn more at www.varonis.com.
The Role:We are seeking a motivated Technical Account Manager to provide onboarding and proactive on-going value and support to Varonis customers. Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data.To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear.
The Location: We are considering candidates who are able to work by remote model, located within the East Coast.
The Requirements:
Bachelor’s Degree or equivalent experience
4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
Experience working with Windows OS
Knowledge of enterprise IT, cloud, and security technologies
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
Excellent in communication, written and verbal
Proven problem-solving abilities
Commitment to customer success
Proven success in contributing to a team-oriented environment.
Sales oriented.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent communication (written and oral) and interpersonal skills.
Up to 25 % travel
The Responsibilities:
Ensure data is protected from insider threats, cyber-attacks, and policy violations
Onboard Customers to Varonis platforms and deliver on-going value and support
Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
Prepare and deliver quarterly business and blast radius reviews
Alongside Sales, identify and champion upsell opportunities
Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse.
We invite you to check out our Instagram Page to gain further insight into the Varonis culture!
@VaronisLife
Varonis is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics
#LI-Remote
Required profile
Experience
Spoken language(s):
English
Check out the description to know which languages are mandatory.