Offer summary

Qualifications:

Graduate in any discipline is required., Freshers are eligible to apply., Previous experience in customer service (chat/email/voice) is preferred., Strong analytical skills and proficiency in written English with a neutral accent are essential..

Key responsabilities:

Respond to customer queries and concerns promptly.

Make outbound calls to customers and employers.

Provide support for data collection to assist in account recovery.

Maintain a deep understanding of client processes and policies.

Acquired MVK Consultants and started MVK STAFFING SERVICES PRIVATE LIMITED, is the only company in Warangal which provides corporate recruitment services to the client. We have been established in the year 2016. Our strategic solution in recruitment services of human resource helps client find the right people for the right job. We work closely with Candidates who are seeking the right opportunity and career. We are in the business of manpower recruitment & staffing and we continuously keep adding value to our line of services with an increasing productivity at every stage of employment life cycle. "We provide services like Registration of Companies under various Acts, Registers to be maintained under various Acts, PF, ESI and Statutory Compliances in Telangana State only."

Job description

Description – External

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?

We are inviting applications for the role of PA, Customer Service

Responsibilities

• Respond to customer queries and customer's concern

• Making outbound calls to Customers and Employers

• Provide support for data collection to enable Recovery of the account for end user.

• Maintain a deep understanding of client process and policies

• Reproduce customer issues and bring up product bugs

• Provide excellent customer service to our customers

• You should be responsible to exhibit capacity for critical thinking and analysis.

• Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

Qualifications we seek in you

Minimum qualifications

• Graduate (Any Discipline)

• Freshers are eligible

Preferred qualifications

• Previous experience in a customer service role chat/email/voice

• Effective probing skills and analyzing / understanding skills

• Analytical skills with customer centric approach

• Excellent proficiency with written English and with neutral English accent

• You should be able to work on a flexible schedule (including weekend shift)

Required profile