HR Specialist - Employee Experience

Job Description

UnitedLex is adding an HR Specialist to our growing People Experience Team. The HR Specialist will act as a key point of contact for employees, ensuring a positive and seamless experience across their employment journey. This role will be focused on managing and addressing employee queries, supporting HR processes and driving continuous improvements in employee experience.

This is a remote position, and we welcome applicants from throughout the United States who are able to work the 8:30am- 5:30pm EST shift. See "About Us" for more information about our corporate philosophy, perks, and benefits!

Key Responsibilities

• Act as a primary point of contact for employees seeking clarification or assistance with HR-related queries and concerns.
• Ensure timely acknowledgment and resolution of queries (Internal and External) within specified timelines, keeping employees informed at every stage of the process.
• Provide clear, concise and professional responses to employees and other stakeholders.
• Maintain a comprehensive tracker for all employee queries and conduct quarterly analysis of query trends and prepare reports to identify recurring issues, providing insights for process improvements and employee communications.
• Collaborate with the broader Human Resources team to monitor the effectiveness of the query resolution process and recommend improvements for efficiency.
• Coordinate with relevant internal teams and stakeholders (IT, Admin, HR, Finance, etc.) to address and resolve employee concerns efficiently.
• Develop and manage the periodic review of SOPs for handling employee queries and processes, ensuring best practices are followed.
• Suggest improvements to enhance the overall employee experience, streamline processes and reduce query volume.
• Develop and share communication material (e.g. FAQs, updates) to keep employees informed about the processes.
• Maintain confidentiality of employee queries and related issues.
• Conducting and analyzing the annual employee experience survey and tracking key trends and identifying opportunities for process improvements.
  
  

Qualifications And Requirements

• Bachelor’s degree with a specialization in HR is preferred
• In-depth knowledge of employee experience best practices and HR policies
• Good knowledge on US FMLA, STD, ADA, and LTD processes
• Good knowledge on US laws will be added advantage
• Ability to work independently and as part of a team, managing multiple tasks and stakeholders
• Ability to manage sensitive and confidential information with discretion
• Analytical mindset and problem-solving skills, with attention to detail
• Strong written and oral communication skills
• Proficiency in Excel (mandatory), MS office
• Ability to foster teamwork
  
  

About Us

UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.

Join Our Team!

True to our founding goals, we overwhelmingly hire with a “Remote First” philosophy, maintaining the infrastructure to foster the success of remote employees no matter their location.

UnitedLex believes in a healthy work-life balance and is committed to creating a flexible, results-based environment. In addition to our core benefits (medical, dental, and vision), we offer generous time off policies, 401(k) and Roth 401(k) options including company match, paid parental leave, company-paid short and long term disability, company-paid life insurance, as well as an EAP plan that covers employees and household members. Our suite of employee-friendly benefits is evolving annually to meet the needs of our flexible workforce.

Salary Range

The salary range for this role reflects the range of factors that inform case-by-case compensation decisions including education, experience, training, licensure, certification, and geography as well as the business and organizational needs specific to the role. Compensation ranges may be broad, reflecting flexibility within the budget and title to consider candidates of varied experience. A reasonable estimate of the current compensation range for this role is $22.00 to $24.00 per hour. Select roles are additionally eligible for Incentive Compensation in the form of our Annual Performance Bonus Program.

About Us

UnitedLex is a data and professional services company delivering outcomes that create value and competitive advantage for legal and the business. Our business is anchored by a passion for innovation brought to life by a global community of diverse individuals determined to deliver on the promise of data mastery, legal acumen, and human ingenuity.