Customer Solutions Specialist 2nd shift

TrxNow® (Allied Dispatch Solutions, LLC) is North America’s fastest growing roadside assistance company and dispatch technology platform!  We operate multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN.  TrxNow®’s business objective is to provide best-in-class roadside assistance to all our members.  Check us out at www.trx-now.com.

We’re seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs).  This team takes in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arranges the needed service by selecting and dispatching a service provider, and provides customer care and follow up.  Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful.  If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you!

We also provide opportunities for career advancement with proven skills. 

A great candidate for this position:

• Maintains a positive attitude and ability to work well with others.
• Exhibits excellent communication skills – professional, articulate voice; ability to listen and communicate effectively.
• Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member.
• Enjoys working in a fast-paced environment while maintaining a professional attitude.
• Holds a minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and ability to assist members with grace.
• Takes pleasure in helping people when their day is unexpectedly disrupted.
• Possesses emotional resilience and the ability to handle upset members in a calm, professional manner.

Essential Functions

• Answer inbound member calls.
• Ask essential questions to understand each member’s unique situation.
• Navigate computer program, input information to locate each member, and identify nearby service providers.
• Accurately collect and perform data entry of all required member/provider information.
• Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service.
• Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support.
• Consistently meet company standards and specified goals as assigned by management on a regular basis.
• Maintain confidentiality of account information.
• Escalate any issues that may arise to management.
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook.

Benefits

• You can wear a hat, T-shirt, jeans, etc.  Dress casually every day!
• Inbound Calls Only - No Cold Calls, No Sales, No Collections!
• Paid training – no experience required!
• Performance-based incentives
• Sign-on & Referral Bonuses Available
• Flexible work environment with work from home opportunities available
• Paid Holidays & Paid Time Off
• Benefits including Health, Dental, and Vision plans

We are a great place to work and have a fun and friendly work environment!

Qualifications