Sr. Sales Development Representative - Spoke

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!
• Flexible scheduling
• 401k Matching
• Generous Paid Time Off and Holidays
• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology
• We value our employee’s contributions in a collaborative and inclusive work environment
• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
• As the industry leader for environmental responsibility, sustainability is the key to every decision we make

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

Spoke Custom is a leading provider of innovative solutions in the Print on Demand industry. We are seeking an enthusiastic and highly motivated Sr. Sales Development Representative (Sr. SDR) to join our dynamic team. This is a remote position that offers a unique opportunity for a senior-career professional with prior Sr. SDR experience (5+ years) to contribute to our growth by identifying and qualifying leads for our Business Development team for printed product (merchandise) services in key industries.

As a Sr. Sales Development Representative at Spoke Custom, you will play a crucial role in our sales and business development efforts. Primary responsibility will be to engage with potential customers, identify their needs, and qualify leads for our Business Development team. This role is ideal for someone looking to advance their career in sales and gain valuable experience in a remote work environment. The Sr. SDR acts as the frontline representative of the company, combining sales expertise, strategic thinking, and communication skills to build and nurture relationships that lead to business growth.

Key Responsibilities

1. Lead Generation and Prospecting
   • Research: Identify and research potential customers using tools like LinkedIn, CRM databases, and other resources.
   • Outreach: Conduct outbound prospecting via email, phone calls, and social media to generate interest in the company’s products or services.
   • Qualification: Use discovery techniques to understand the needs and pain points of prospects, ensuring they are a good fit.
2. Pipeline Management

• Tracking: Maintain accurate records of interactions and activities in the CRM system.
• Nurturing: Follow up with leads that are not yet sales-ready, providing relevant information to keep the company top of mind.
• Handoff: Ensure a smooth transition of qualified leads to the sales team by providing detailed handoff notes.

1. Strategy Development

• Targeting: Develop and refine targeting strategies based on market feedback and customer insights.
• Messaging: Collaborate with marketing and sales teams to craft compelling messaging for outreach efforts.
• A/B Testing: Experiment with different approaches and tools to optimize engagement rates.

1. Collaboration and Communication

• Cross-functional Coordination: Work closely with marketing, sales, and product teams to align efforts and share market intelligence.
• Feedback Loop: Provide insights from prospects to help refine the company’s offerings and positioning.

1. Metrics and Reporting

• Performance Tracking: Monitor key performance indicators (KPIs) like call volume, email response rates, and lead conversion rates.
• Goal Achievement: Consistently meet or exceed activity quotas, such as calls made, emails sent, and meetings booked.
• Reporting: Deliver regular updates on progress and challenges to management.

1. Mentorship and Leadership

• Guidance: Support and mentor junior SDRs, sharing best practices and strategies.
• Role Model: Lead by example in achieving goals and maintaining professional standards.

1. Continuous Learning

• Industry Knowledge: Stay updated on industry trends, competitor offerings, and customer needs.
• Skill Development: Continuously improve sales skills, tools, and technologies to remain effective in the role.

Skills and Knowledge

• Strong communication and interpersonal skills.
• Self-motivated and results-oriented mindset.
• Comfortable working independently in a remote work environment.
• Sales process mentoring
• Golf industry sales experience

Minimum Qualifications Required

• Bachelor's degree preferred.
• 5+ years of prior Sr. Sales Development Representative experience required.
• Proficiency in CRM software (e.g., Salesforce) is a plus.
• Golf Industry Sales Experience 

Together We Inspire Pride

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience.  We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

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PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.