Specialty Experience Manager

Join Our Team as a Specialty Experience Manager!
Lead, Inspire, and Make a Difference in Specialty Care

Are you a dynamic leader with a passion for exceptional customer service and team development? Do you thrive in fast-paced, ever-changing environments where you can make a real impact? If so, we want YOU to join our team at True Rx Health Strategists as a Specialty Experience Manager!

As a Specialty Experience Manager, you will play a critical role in overseeing the daily operations of our Specialty Care team, ensuring high-quality service delivery, and supporting both patients and internal stakeholders. You’ll lead a team of dedicated professionals, troubleshoot claims issues, manage performance goals, and ensure smooth operations across the board. This is your chance to make a lasting impact in a collaborative and supportive environment!

Work in Office: 40%, Work from Home: 60%

What You’ll Do:
• Claims Processing & Member Support

• Provide expert support to members, pharmacies, and physician offices regarding claims inquiries.
• Troubleshoot and resolve claims issues in the Rx claims adjudication system.
• Oversee and guide the Specialty Care team to ensure top-notch service and problem resolution.

• Team Management & Development

• Set priorities and manage team performance, ensuring alignment with goals for accuracy, response time, and service standards.
• Conduct training sessions, offer coaching, and provide feedback to help your team thrive.
• Lead performance reviews, corrective actions, and foster a culture of continuous improvement.

• Administrative & Operational Support

• Track and report on team performance metrics, partnering with cross-functional teams to optimize processes.
• Maintain clear communication across departments to ensure smooth, aligned operations.
• Monitor daily activities, implement improvements, and adapt to new challenges.

What You Bring:
• Experienced Leader with 1+ year in management and 4+ years of customer service experience.
• Detail-Oriented and skilled at multitasking in a fast-paced environment.
• Strong Communicator with a knack for problem-solving and conflict resolution.
• Tech-Savvy with proficiency in Microsoft Office (Excel, PowerPoint, Word), and experience with Smartsheet a plus.
• Adaptable and Motivated to drive improvements and deliver results under pressure.

True Rx Health Strategist Benefits:

• Path to Wellness: Health, Vision, & Dental Insurance, Health Savings Account, and Wellness Incentives for a balanced life.
• Financial Fitness: 401k Matching and Employer-Provided Life Insurance to secure your future.
• Work-Life Harmony: Flex Time, Hybrid/Fully Remote Work, Paid Time Off, and 8 Paid Holidays for a well-rounded lifestyle.

Our Story:
We’ve been pharmacy innovators since the Wright Brothers took flight. For more than 120 years, we have been innovating pharmacy solutions and taking care of patients. True Rx Health Strategists is led by a fourth generation of pharmacists. We are family-owned and continue to provide caring service for clients and patients. Our team of pharmacists and strategists delivers proven programs that find maximum savings and minimum disruption by creating a benefits plan that fits the unique needs of clients and patients. Learn more about us here.

Our Mission:

True Rx Health Strategists cultivates health, integrity, innovation, and care to transcend pharmacy benefit solutions for employers and patients.

Learn more about our remarkable team members.

Our Promise:

As a pharmacist-led company, True Rx Health Strategists has an oath to treat members as patients. With our experience as health care providers, we protect companies against waste in health care spending and work hard to improve the health of employees every day. We get to improve lives by treating employees as our patients. Here are a few words from one of those lives.

True Rx Health Strategists hires equally for culture fit and technical skills and experience. If you have the aptitude and attitude, we can help you grow your career through training, mentoring, increasing responsibility, and being around other rock star team members.
 
True Rx Health Strategists is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.