Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Previous experience in customer service or a similar client-facing role is preferred., Strong communication and interpersonal skills are essential., Ability to multitask and work effectively in a fast-paced remote environment..

Key responsabilities:

Act as the main point of contact for German-speaking customers, managing their inquiries with care and expertise.

Engage with customers through various communication channels, including phone, email, and chat.

Resolve customer issues effectively to enhance satisfaction and encourage loyalty.

Analyze customer interactions and compile reports to identify trends and areas for enhancement.

Job description

Patrique Mercier Recruitment PT is excited to present an incredible opportunity for a German Speaking Customer Experience Coordinator to join our team in a remote role from anywhere in Greece. As a prominent recruitment agency focused on connecting candidates with exciting job opportunities in their native languages, we operate across diverse sectors including online media, gaming, healthcare, retail, and more. In this vital role, you will be responsible for providing exceptional support to our German-speaking clients, ensuring that their inquiries are addressed with efficiency and professionalism. If you are passionate about customer service and fluent in German, we would love to welcome you to our dynamic team!

Responsibilities

Act as the main point of contact for German-speaking customers, managing their inquiries with care and expertise.
Engage with customers through various communication channels, including phone, email, and chat.
Build a thorough understanding of our products and services to offer accurate assistance to our clients.
Resolve customer issues effectively to enhance satisfaction and encourage loyalty.
Collaborate with internal teams to relay customer feedback and contribute to service improvement initiatives.
Follow up with customers to ensure ongoing satisfaction and gather additional insights.
Analyze customer interactions and compile reports to identify trends and areas for enhancement.

Requirements

Fluency in German and English, both written and spoken.
Previous experience in customer service or a similar client-facing role is preferred.
Strong communication and interpersonal skills.
Ability to multitask and work effectively in a fast-paced remote environment.
Familiarity with customer service software and tools is a plus.
Strong analytical and problem-solving skills.
An interest in online media and familiarity with industry trends.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

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