Customer Demand Analyst

This is a remote position.

Our client, a global IT service provider, is recruiting a Customer Demand Analyst to join their project in Romania.  

As a Customer Demand Analyst, you will be responsible for the customer demand forecasting and analysis at your assigned accounts primarily in the 0–12-month horizon. You will develop relationships directly with our customers and the field sales team to provide a deep understanding of requirements and trends that will help to optimize manufacturing capacity, supply, and revenue plans. 

The ability to transform data into insights about the customer, and use those insights to improve our strategy, will be a key result. You are expected to build rapport with our customers and sales team while providing an outstanding customer experience.

You will meet key deliverables and measure against established metrics to improve your account’s effectiveness. You will collaborate with cross-functional and cross-regional teams to proactively highlight trends, opportunities, and concerns at the macro level related to business segments and provide recommendations and solutions.

You will identify and drive efficiency efforts as well as process improvements and optimization. You will be part of a dynamic and vital team and have a tangible impact on the results.

Job Description

• Regularly align with your customer and Sales teams to understand and convey requirements including quantity, timing, and use models or applications
  

• Understand customer transitions to ensure demand alignment on new product introductions and product discontinuance
  

• Analyze orders, ship history, forecasts, and customer feedback to quickly identify and validate changes at the customer level; provide necessary updates and assess if part of a larger trend
  

• Collaborate with Sales BU to identify and address inventory and revenue risks and opportunities while balancing account long term agreements as well as account, segment, business unit, and ultimately client’s goals
  

• Ensure system data consistently and accurately reflects account direction in alignment with benchmarks and standardized forecasting processes
  

• Work internally with Account Managers, Sales BU, and other partners to ensure ongoing activities align with customer expectations from a forecast and Sales Plan perspective
  

• Participate in forecast accuracy evaluations and help determine the best next steps to improve the forecast with customers and client; share takeaways across the team
  

• Provide information to management as needed regarding past periods, future forecasts, and associated key drivers
  

• Highlight and help drive opportunities for process improvement, efficiency, and automation
  

Requirements:

• Ability to effectively communicate and understand customer’s needs
  

• Demonstrate superb written and oral communication skills
  

• Excellent analytical and problem-solving skills
  

• Ability to collaborate and or lead cross-functional teams to build consensus on actions/process improvements
  

• Advanced computer skills in Excel, PowerPoint, Teams, and Word
  

• Experience with ERP/CRM systems (SAP, Salesforce.com, SharePoint, Model N, Power BI) a plus
  

• Self-starter, self-motivated, driven, dedicated, and willing to learn with a strong desire for team success
  

• Adaptable in a highly dynamic, fast-paced work environment
  

• Strong organizational and interpersonal skills
  

• Ability to prioritize, and multi-task
  

• Ability to communicate fluently, English is required; additional languages are considered an asset
  

• Fresher and 3-5 years experience in Operations, Finance, Planning/Forecasting or Sales
  

• Bachelor’s degree in Business, Supply Chain, or related field