Client Insights & Service Consultant

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. **

Overview**

As innovators in Big Data starting with point-of-sale (POS), Circana is looking for passionate client advocates with strong analytic skills to advance solutions that best meet the client's strategic vision. Collaborate with our clients and internal teams to maximize and apply insights gleaned from Circana data, including but not limited to retailer-level purchase dynamics, household purchase behavior, internal and external business reviews, and other custom projects. Advocate for your clients and create/close new opportunities with them.

This role supports the client Musco Olives and is fully remote. Flexibility to work between CST and PST hours is required. **

Job Responsibilities**

This will be a hybrid role bringing together our Client Insights & Client Service functions. To be successful in the position you must possess and be able to execute five key skill sets:

Advanced Analytic Skills: Demonstrate ability to analyze and interpret data and translate it into meaningful solutions for clients:

• Approach client with coherent, actionable, and fact-based data/recommendations appropriate to their business needs
• Continually provide analytical solutions and business insights to address any business gaps and/or opportunities and create value for the client
• Identify business issues and opportunities to suggest appropriate solutions/approaches

Consultative Selling: Apply knowledge of the business and industry to identify, create, and close business opportunities:

• Target and sell services that address unexpressed and underlying client needs; ask questions to identify the root causes of issues versus symptoms
• Ask questions to test assumptions and challenge the status quo
• Synthesize information on a variety of issues; translate the information into a project framework that ultimately provides solutions for clients

Impactful Presence: Demonstrate strong interpersonal communication and presentation skills; present a professional image:

• Become trusted by clients, Circana client solutions teams, Circana cross-functional organizations, and Circana business partners and considered a domain expert and business partner
• Educate the client on analytic methods and approaches, shape their thinking, and influence the decisions they make
• Demonstrate a flexible approach to communication; adapt messages quickly to the appropriate level or function with poise and polish

Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met:

• Develop and maintain a deep understanding of customer needs and requirements
• Help customers identify solutions to problems they did not know they had
• Regularly and proactively communicate with the client-facing teams, including soliciting feedback to continually improve the relationship

Process Oriented: Demonstrated ability to multi-task to ensure database requirements and needs are meeting client expectations:

• Maintain and manage ongoing database needs with clear and concise communications
• Manage time and resources against changing priorities

Requirements

• 5+ progressive years of experience in marketing and sales with a premier Consumer Packaged Goods (CPG) or marketing analytics company
• Database management experience
• Experience with Circana/IRI or other syndicated data solutions is required
• Demonstrated expertise in translating point-of-sale (POS) data and analysis into relevant implications within the CPG industry
• Ability to build a rapport across functions and levels within an organization
• Proven ability to consult with clients to influence thinking
• Bachelor’s degree in a related field

Circana Behaviors

As well as the technical skills, experience, and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day roles:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Remote, US

_The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $64,000 - $115,000.

_ _This job is also eligible for bonus/incentive pay.

_ _We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

_ _You can apply for this role through the Circana Careers website or Intranet site for internal candidates.

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