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Account Manager - LATAM

Remote: 
Full Remote
Work from: 
Anywhere, Latin America

Offer summary

Qualifications:

C1 English level or better, Medium Excel Skills, Excellent communication skills, Passion for customer engagement.

Key responsabilities:

  • Manage client relationships and address needs
  • Identify sales growth opportunities
  • Ensure customer retention and satisfaction
  • Provide updates on account status
Connectly.ai logo
Connectly.ai Information Technology & Services Startup https://connectly.ai/
11 - 50 Employees
About Connectly.ai
Connectly.ai is a conversational commerce company focused on simplifying how SMBs transform customer messages into revenue. Our tools centralize customer communications - across WhatsApp, SMS, Facebook Messenger and Instagram - removing the friction from message-driven sales and enabling businesses to treat their customers like people, not tickets. Connectly.ai was founded in 2020 by former Big Tech executives who saw a need for smaller businesses to gain equity in conversational commerce, a market that is expected to become a $130B market by 2025, according to Forrester.
See more Connectly.ai offers

Job description

Are You Ready to Revolutionize Communication and Commerce with Connectly.ai?
At Connectly.ai, we’re transforming how businesses connect with their customers. Our mission is to enable seamless, intelligent conversations through AI-powered messaging. This is a bold, expansive vision that requires a team as dynamic, driven, and inventive as the technology we’re creating.
To bring this vision to life, we’re looking for candidates who are passionate about redefining customer engagement and have a deep belief in the power of AI and WhatsApp to create genuine, impactful interactions. We seek individuals who are eager to tackle tough challenges, value continuous growth, and thrive in a collaborative, high-energy environment. We want teammates who are driven to make a lasting difference, undaunted by complex problems, and motivated to shape the future of conversational commerce.

What It Takes to Thrive at Connectly.ai
Our culture is ambitious and fast-paced, designed for those who want to work with top-tier professionals and are committed to excellence. If you’re ready to grow beyond what you thought possible, are excited about joining a mission-driven team, and are open to continuous learning, Connectly.ai might be the place for you.

Connectly.ai’s Vision: We’re here to build an inclusive, AI-enabled communication platform that empowers businesses to engage their customers in meaningful ways. We’re pushing the boundaries of what conversational AI can accomplish for companies worldwide, driving innovation, accessibility, and ease of use in every interaction.
If you’re ready to help shape this future with us, we can’t wait to meet you.
About the team: CEO Stefanos was the global Head of Messenger at Facebook. CTO Yandong was CTO of Strava. Other founding members have experience working for McKinsey, Google, Facebook, Uber and other startups.


Responsibilities
  • Client Relationship Management:
  • Serve as the primary point of contact for a portfolio of clients.
  • Build and nurture strong, long-lasting relationships to ensure customer loyalty.
  • Act as a liaison between the client and the company to address any concerns or needs.
  • Sales Growth:
  • Identify upselling and cross-selling opportunities to increase revenue.
  • Develop account strategies to meet sales targets.
  • Monitor client accounts to ensure they are using services effectively and identify expansion opportunities.
  • Customer Success & Retention:
  • Ensure clients are satisfied with the company’s products or services.
  • Conduct regular check-ins and resolve issues promptly.
  • Focus on client retention by delivering value and maintaining engagement.
  • Problem Solving:
  • Address any issues clients face and work with internal teams to provide solutions.
  • Advocate for the client’s needs within the company.
  • Collaboration:
  • Work closely with the sales team to onboard new clients and hand off relationships.
  • Coordinate with marketing, product, and support teams to meet client expectations.
  • Reporting and Analysis:
  • Provide regular updates to management on account status and key metrics.
  • Analyze sales data and customer behavior to inform strategies.

    • Requirements
  • C1 English level, or better
  • Medium Excel Skills
  • Excellent communications skills

    • Benefits
  • An amazing team to work with
  • Competitive pay, bonus & equity
  • Remote role
  • Unlimited Time Off
  • Flexible Work Hours
  • A supportive, caring, and learning environment
  • Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.
    • Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.

    We're a remote-first company with clients and team members across the world. We allow you to work from anywhere in the world anytime you prefer, as long as you are able to stay on top of deliverables and are able to overlap with the scheduled team meetings and close collaboration hours. (location-specific legal requirements permitting). At the same time we are also experimenting with hybrid work models, so please don't let that discourage you from applying!

    We're looking to cultivate a highly creative, motivating, and collaborative environment as we aim to move fast and build quickly. Talk to us if you are interested!

    Required profile

    Experience

    Industry :
    Information Technology & Services
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Customer Relationship ManagementCustomer Success ManagementRevenue GrowthAccount ManagementSales StrategyInstant MessagingArtificial Intelligence

    Other Skills

    • Collaboration
    • Problem Reporting
    Are you interested?

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