Offer summary
Qualifications:
At least 6 months of customer service experience, Fluent in English communication, Minimum typing speed of 25 WPM, Ability to pass federal background check, Availability for nights and weekends.Key responsabilities:
- Provide general and claims-specific information
- Utilize phone, email, and web for tasks
- Complete call-related inputs in computer
- Assist callers and refer escalated calls
- Follow pre-scripted responses