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EVERGREEN - FEMA - Disaster Relief Agent

Remote: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

At least 6 months of customer service experience, Fluent in English communication, Minimum typing speed of 25 WPM, Ability to pass federal background check, Availability for nights and weekends.

Key responsabilities:

  • Provide general and claims-specific information
  • Utilize phone, email, and web for tasks
  • Complete call-related inputs in computer
  • Assist callers and refer escalated calls
  • Follow pre-scripted responses
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Atento XLarge https://www.atento.com/
10001 Employees
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Job description

Atento is currently looking to build a pipeline of candidates for upcoming work. This remote Customer Service Representative (CSR) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CSR position pay 14.84 an hour and you will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.

YOU MUST RESIDE IN PUERTO RICO

Your qualifications

  • At least six (6) months of customer service experience required
  • Ability to speak and read English clearly, professionally, and fluently
  • Ability to type a minimum of 25 WPM (words per minute)
  • Ability to pass a federal background check
  • Ability to comply with moderate computer usage
  • Ability to work nights and weekends, as well as overtime and/or holidays as needed
  • Experience with and/or ability to use call center telephony equipment
  • Hardwired internet (ethernet) connection
  • Private work area and adequate power source

Experience with FEMA is preferred, but not required

Essential Duties & Responsibilities:

  • Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information
  • Utilize standard technology such as telephone, email, and web browser to complete work tasks
  • Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers
  • Assist callers
  • Refer escalated calls as needed to supervisor

Home Office Requirements:

  • Hardwired internet (ethernet) connection
  • Internet download speed of 15mbps/ Upload 5+ or higher required (you can test this by going to www.speedtest.net)
  • Private work area and adequate power source
  • All equipment will be provided by Atento but must be picked up in our physical office located in Caguas, Puerto Rico. We can provide accommodations to pick up equipment if you live 100 miles from site. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 

Required profile

Experience

Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Personal Computers
  • Time Management
  • Customer Service
  • Typing
  • Verbal Communication Skills

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