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SLOVAK Speaking Remote Technical Support for Major IT Firm - Paid Relocation

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Entry-level / graduate
Work from: 
Greece, Belgium

Offer summary

Qualifications:

Fluency in Slovak and English, Strong technical understanding and troubleshooting skills, Previous experience in technical support preferred, Ability to learn new technologies.

Key responsabilities:

  • Provide technical support via phone, email, chat
  • Diagnose and troubleshoot technical issues efficiently
  • Collaborate with teams to resolve complex problems
  • Maintain records of customer interactions
  • Gather customer feedback for product improvements
Patrique Mercier Recruitment logo
Patrique Mercier Recruitment Human Resources, Staffing & Recruiting Small startup http://www.patriquemercierrecruitment.com/
2 - 10 Employees
About Patrique Mercier Recruitment
Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process ensures that we match the best candidates with the right employers. Contact us to learn more about how we can help you find your dream job abroad."
See more Patrique Mercier Recruitment offers

Job description

Join Patrique Mercier Recruitment JP as a Slovak Speaking Remote Technical Support Specialist for a prestigious IT firm and enjoy the flexibility of remote work along with the opportunity for fully paid relocation!

This exciting position allows you to support Slovak-speaking customers from the comfort of your home while being part of a dynamic and innovative tech environment. In this role, you will address various technical inquiries related to cutting-edge technology products and services. If you’re passionate about technology and customer service, and are looking for a position that offers both flexibility and adventure, this opportunity is perfect for you!

Responsibilities
  • Provide top-notch technical support to Slovak-speaking customers via phone, email, and chat.
  • Diagnose and troubleshoot technical issues related to the company's products and services efficiently.
  • Collaborate with technical teams to escalate and resolve complex problems.
  • Maintain comprehensive records of customer interactions and support tickets within the CRM system.
  • Participate in ongoing training and skill enhancement programs to stay updated on product knowledge.
  • Gather customer feedback to suggest improvements in products and support processes.
  • Contribute to team goals and initiatives to improve overall customer satisfaction.

Requirements

  • Fluency in Slovak and English, both spoken and written.
  • Strong technical understanding and troubleshooting skills.
  • Excellent communication and customer service capabilities.
  • Previous experience in technical support or a related field is preferred.
  • Ability to learn and adapt quickly to new technologies and processes.
  • A collaborative spirit with a passion for helping customers.
  • Willingness to consider relocation as part of your career development.

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )

Required profile

Experience

Level of experience: Entry-level / graduate
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
EnglishSlovakEnglish
Check out the description to know which languages are mandatory.

Hard Skills

User FeedbackTechnical SupportSpeech Fluency

Other Skills

  • Collaboration
  • Adaptability
  • Record Keeping
  • Technical Curiosity
  • Customer Service
  • Diagnostic Skills
  • Verbal Communication Skills
Are you interested?

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