Offer summary

Qualifications:

High School Diploma required, BA in Computer Science preferred, Certifications A+, Network + preferred, 2+ years of Help Desk experience, Basic understanding of networking.

Key responsabilities:

Support customers and technicians

Track calls and log issues

Create manuals and technical documentation

Provide technician and customer support

Assist with network design tasks

Job description

About Federated Service Solutions: 
Founded in 2004, Federated Service Solutions is a dynamic and innovative technology company dedicated to helping businesses do business better. We are committed to fostering a collaborative and inclusive work environment where all employees can thrive and contribute to our shared success. We do this by creating a culture of accountability, aligning our strategies and policies with the company's goals, vision, and values, and exceeding customer expectations by putting the right people in the right seats. Join us and be a part of our exciting journey towards growth and excellence.

About the Role: The Help Desk Agent will support our customers and technicians in the field. If you have a passion for making things work in a fast-paced environment, this may be the job for you. You will be supporting a wide variety of tasks involved with network infrastructure. Working closely with project managers and resource deployment, no day will ever be the same.  Our Help Desk Agents have experience with some or all the following: Networking equipment, tracking calls and emails, logging issues and supplying updates to the project team, writing technical documentation, creating manuals, wireless network design, CAD, check-in & check out.

Various responsibilities depending on level of agent experience:

Technician Check-in & Check-out
Answering Calls and escalating where necessary
Deliverable Review
Database Updates
Live Check-out
Technician and Customer Support
Manual Creation
Network Design
Heat Map Certifications
Advanced Configuration

Who we are looking for:

High School Diploma
BA in Computer Science preferred but not necessary.
Certifications preferred (A+, Network +, BICSI.)
2 plus years of HD experience preferred or previous technician experience in the field.
Someone with a basic understanding of networking.
Someone with basic knowledge of computers and cabling.
Someone who is a self-starter and loves to learn new things.
Someone who is well spoken and friendly.
Someone who pays close attention to detail.
Someone who is available to work at night or on a weekend if called upon as shifts may vary.