Offer summary

Qualifications:

Fluency in Irish and English, Strong technical aptitude, Excellent communication skills, Prior experience in IT is beneficial, Willingness to relocate to Greece.

Key responsabilities:

Provide technical support through phone, email, and chat

Diagnose and resolve technical issues

Collaborate with engineering teams for complex concerns

Document customer interactions in CRM system

Participate in training and assist new team members

Job description

Join Patrique Mercier Recruitment JP as an Irish Technical Support Specialist for a leading tech company and take your career to Greece! This exciting opportunity comes with a fully paid relocation package, making your transition to a vibrant new culture effortless. In this role, you'll provide exceptional technical assistance to Irish-speaking customers, helping them navigate various inquiries related to innovative technology products and services. You'll develop your technical skills and problem-solving abilities within a collaborative and supportive environment. If you're passionate about customer service and ready for an adventure, this position is perfect for you!

Responsibilities

Provide outstanding technical support to Irish-speaking customers through phone, email, and chat.
Diagnose and resolve technical issues related to the company's products in a timely manner.
Work closely with engineering teams to escalate and manage complex technical concerns effectively.
Document all customer interactions and technical issues accurately in the CRM system.
Participate in ongoing training to deepen your product knowledge and enhance support skills.
Offer suggestions to improve support processes and boost customer satisfaction.
Assist in the onboarding and training of new team members when needed.

Requirements

Fluency in Irish and English, both written and spoken.
Strong technical aptitude and problem-solving capabilities.
Excellent communication and customer service skills.
Prior experience in technical support or IT is beneficial but not essential.
Ability to quickly learn new technologies and processes.
A collaborative mindset with a strong passion for helping others.
Willingness to relocate to Greece and immerse yourself in a new cultural environment.

Benefits