Irish Technical Support for Major Tech Company (In Greece - Paid Relocation)
Offer summary
Qualifications:
Fluency in Irish and English, Strong technical aptitude, Excellent communication skills, Prior experience in IT is beneficial, Willingness to relocate to Greece.Key responsabilities:
- Provide technical support through phone, email, and chat
- Diagnose and resolve technical issues
- Collaborate with engineering teams for complex concerns
- Document customer interactions in CRM system
- Participate in training and assist new team members
Job description
Join Patrique Mercier Recruitment JP as an Irish Technical Support Specialist for a leading tech company and take your career to Greece! This exciting opportunity comes with a fully paid relocation package, making your transition to a vibrant new culture effortless. In this role, you'll provide exceptional technical assistance to Irish-speaking customers, helping them navigate various inquiries related to innovative technology products and services. You'll develop your technical skills and problem-solving abilities within a collaborative and supportive environment. If you're passionate about customer service and ready for an adventure, this position is perfect for you!
Responsibilities
- Provide outstanding technical support to Irish-speaking customers through phone, email, and chat.
- Diagnose and resolve technical issues related to the company's products in a timely manner.
- Work closely with engineering teams to escalate and manage complex technical concerns effectively.
- Document all customer interactions and technical issues accurately in the CRM system.
- Participate in ongoing training to deepen your product knowledge and enhance support skills.
- Offer suggestions to improve support processes and boost customer satisfaction.
- Assist in the onboarding and training of new team members when needed.
Requirements
- Fluency in Irish and English, both written and spoken.
- Strong technical aptitude and problem-solving capabilities.
- Excellent communication and customer service skills.
- Prior experience in technical support or IT is beneficial but not essential.
- Ability to quickly learn new technologies and processes.
- A collaborative mindset with a strong passion for helping others.
- Willingness to relocate to Greece and immerse yourself in a new cultural environment.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
Required profile
Experience
Hard Skills
Other Skills
- Problem Solving
- Customer Service
- Verbal Communication Skills
- Collaboration
- Technical Acumen
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