Client Success Associate

The Opportunity

Business is booming at Flexspring. We seek a client-friendly Customer Success Relationship Manager to join our business-to-business Customer Success team. At Flexspring, you’ll keep your assigned accounts happy and expand our integration solutions within our customer base.

Do you love to:

1. Manage existing client accounts.
2. Work with cutting-edge technology.
3. Collaborate with a young, motivated, and diverse team.
4. Sell upgrades to an existing customer base.
5. Enjoy a generous base salary + an unlimited commission.

If “YES,” then Flexspring wants to speak with you.

What will you do in this role?

• Reach out to existing clients (HR departments) to ensure our data integrations meet and exceed their business expectations.
• Advocate for your assigned client with all departments.
• Keep clients happy and retention high through annual renewals.
• Assist with the statements of work (SOW) and change requests for new or enhanced integrations; including but not limited to scoping requirements, drafting SOW, etc.
• Manage our support platform to provide weekly reporting on client health and ticket status
• Introduce relevant and essential information to new or existing customers
• Investigating and resolving customer queries and technical issues promptly
• Communicating clearly and earning the trust of both your teammates and customers
• Oversee the onboarding of small accounts (1-5 user accounts)
• Assist the Client Success Team with onboarding medium and large accounts
• Provide training to customers (online, developing training materials)
• Collaborate with internal teams to ensure business processes that meet your client’s expectations in a philosophy of continued improvement

Essential Skills and Experience

• Bilingual (English and French)
• A College degree or CEGEP in Business Administration, Human Resources, and Management, or relevant business experience.
• Client service experience in any field
• Strong technology and business acumen.
• Ability to manage multiple accounts.
• Excellent written and verbal communication skills.
• Possess a high level of initiative for self-reliant action.
• Excellent analytical skills, problem-solving, critical thinking, emotional intelligence and attention to detail.
• Self-aware, motivated, coachable, ability to collaborate with all team members.

Nice to have

• Experience with HR or Finance data integrations.
• Experience with a CRM system, ideally Salesforce.
• Experience writing and managing contracts.
• Knowledge of other languages such as dutch, arabic or spanish

WHY work for Flexspring

• Work remotely from home and enjoy flexible hours.
• Work with cutting-edge technology in the field of data integration.
• Own your success: Receive attractive compensation, enjoy a better life/work balance, and apply your expertise to meaningful work every day.
• Expect excellence: Collaborate, learn, and grow with a high-performance team.
• Enjoy a generous base salary + an unlimited commission.

About Flexspring

Flexspring is the leading expert in data integration for HR applications. Any company that wants to save time and money by streamlining their HR processes to avoid manual double-data entry between HR apps, benefits from Flexspring’s services. To maximize value for clients, Flexspring focuses exclusively on integrating HR applications. For more information about Flexspring, visit: https://www.flexspring.com

Flexspring is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Flexspring is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Flexspring are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Flexspring does not tolerate discrimination or harassment based on any of these characteristics. Flexspring encourages applicants of all ages.