Offer summary
Qualifications:
Bachelor’s degree in relevant field., 10+ years client service experience in healthcare IT., 7+ years in client service leadership roles., Strong knowledge of healthcare software systems., Experience managing remote teams..
Key responsabilities:
- Lead and develop high-performing client services teams.
- Ensure service delivery meets or exceeds SLAs.
- Develop training programs to enhance team expertise.
- Build strong relationships and tailor services for clients.
- Monitor performance data and seek improvement opportunities.