Ecommerce Client Manager - Ecommerce Solutions

Our clients mission is to create meaningful connections between people and the brands they love. 

They empower brands to extend their global reach to over 200+ countries, providing seamless and comprehensive e-commerce experiences for consumers around the world. Their integration solutions offer a complete international checkout experience, including local duties, taxes, fulfillment, delivery management, global returns, and payment processing.

They are seeking a dynamic Strategic Ecommerce Manager to shape and drive the account strategy for their enterprise clients. Based in their Asia office in Japan, this role involves collaborating with a cross-functional team to develop strategies and stay abreast of the latest trends and technological advancements in the retail e-commerce and cross-border fulfillment sectors.

Responsibilities:

• Account Strategy Development: Develop and execute the account strategy for clients in collaboration with sales and other internal teams.
• Client Portfolio Management: Oversee a portfolio of clients, ensuring they consistently meet or exceed revenue and profit targets.
• Client Relationship Building: Foster and strengthen client relationships at all levels, enhancing our reach and ensuring client satisfaction.
• Strategic Program Management: Manage the roadmap for strategic programs and improvement initiatives.
• Performance Partnership: Work with internal functional owners to ensure performance aligns with client contracts, SLAs, and business goals.
• Account Improvement Initiatives: Drive growth, innovation, service, profitability, and cost optimization initiatives in partnership with clients and internal teams.
• Issue Resolution: Coordinate with internal departments to promptly and efficiently address client issues.
• Industry Expertise: Stay informed about the clients' industry and business to provide optimal solutions and programs to boost revenue.
• Communication Management: Handle crucial communication, providing clients with updates on SLA performance, key programs, and solution schedules.
• Data Analysis: Monitor and analyze client forecasts, trends, and key metrics, communicating relevant impacts to internal teams.

Requirements:

• 5 + years proven experience as a key account manager or client relationship manager.
• Strong communication skills with fluency in English and Japanese.
• In-depth knowledge of the B2C e-commerce industry, preferably within an online retail environment.